With a focus on community, Jack A. Marantz founded Bank of Springfield (BOS) in Springfield, Illinois in 1965. Today, the tradition continues under the leadership of Chairman of the Board and Chief Executive Officer, Tom Marantz; our President, Mike Pence; and Executive Vice President and Vice Chairman of the Board, Jason Knoedler.
From our roots as a neighborhood bank on the southeast side of Springfield, Illinois; BOS has grown to 14 full-service branches in Illinois and Missouri and one loan production office in Missouri. As we continue to expand operations, you have our promise to remain privately held and responsive to your needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.