MB
Matthew Barrett
Aug 4, 2026
I was deeply disappointed with how this bank handled the sale of a foreclosed property that I had been connected to and the business I built for 22 years. (We sold to a family “friend” in 2019 and he lost the property in 2023 to foreclosure.) Despite submitting a higher offer, the bank chose to sell the property to a lower bidder. From my perspective, the process lacked transparency and raised serious questions about whether the best interests of those involved were truly considered.
What made this especially difficult was that this wasn’t just another piece of real estate to me—it represented two decades of hard work, dedication, and investment. None of that seemed to matter. There was no willingness to consider the history, the relationship, or the positive impact I had on the business over the years.
JG
Jasmine Gibson
Jul 27, 2026
I would not recommend this bank at all. They barely answer the phone, they let charges go through on your account even with when the card is locked, they charge a 6.99 fee monthly to maintain the account, & the app is always having problems.
The bank is very difficult to deal with. I have 3 different banks. One is sofi. I wanted to transfer 50,000 into high interest saving. Pinnacle not only takes weeks to deposit large sum, once from carva 16,000.00 for my jeep then 49,000.00. Pinnacle is the only bank that will take weeks to confirm. Then they have a limit for transfers 10,000 daily and 20,000 max for 30 days. Not sure why they think they can keep people's money and give small sums like im some child. 🤔.
Customer service at the desk had no attention to detail on wires on account numbers and wire was returned because representative put an extra digit in my account number even though she was given a written document to copy from. Therefore , IRA contribution did not get applied or deposited which cost me a tax ramification. Representatives need to slow down and pay attention to detail and not try to push customers away when asking questions. The experience was rushed and that is why she made a mistake. It’s important to follow up as a bank rep to make sure for the customer the wire went thru etc . This is in the Braselton location .