PNC Bank

Reviews

• MG

  Miranda Gatto

  Jun 27, 2026
  1.0
  If I could leave zero stars and leave a review, I would. I was a loyal PNC customer for years, but after repeated negative experiences, I ultimately decided to close all of my accounts. Over the course of multiple interactions with different PNC representatives—both in branch and over the phone—I experienced ongoing issues with communication, customer service, and accountability. Despite multiple attempts to resolve the concerns, I was consistently met with poor follow-up, conflicting information, and a lack of ownership. The issues were not isolated to one interaction, but repeated across different departments and touchpoints. After closing all of my accounts and fully resolving any outstanding balances, I repeatedly requested that PNC stop contacting me by phone and communicate only in writing. Despite those requests, I continue to receive phone calls, even though there is no active customer relationship remaining. This ongoing contact has been frustrating and unnecessary given that all matters have already been closed. At this point, I have no confidence in the service or communication process based on my experience, and I have chosen to take my banking elsewhere. I am also documenting all contact going forward and considering contacting an attorney. I would not recommend PNC based on my experience as a former customer.
• JB

  Juan Rosario Bernard

  Apr 24, 2026
  1.0
  They offer options that they ultimately don’t fulfill. I’m aware that there are alternatives they should implement to help the customer, but they simply refuse to do so. Additionally, the service is unpleasant and unprofessional.
• AH

  Andres Hernandez

  Mar 30, 2026
  5.0
  Love this branch! Everytime I go to handle a deposit or have a question, the staff and GM are always so attentive. Dia, thank you for attending my wife and her deposit today! She told me your customer service was top notch.
• BL

  Ben Larbus

  Jan 12, 2026
  2.0
  I’m a member of the bank and use notary services. I’m usually in the Altamonte Springs area but was in The area and stop by to get a form notarized as I’ve done before with other branches. This branch said they weren’t able to notarize because of the form.. I went to another branch that does it for me.. Good bank but I guess this branch isn’t able to notarize documents like the other branches are able to.
• SS

  Sydney

  May 29, 2021
  1.0
  What kind of business turns a new account away an hour before close. Do not ever do business with this branch. It is complete laziness and horrible customer service.

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