PNC Bank

Reviews

• SD

  Such a Doll

  Sep 11, 2026
  3.0
  I’ve had my PNC account for a little over two months, and unfortunately my experience has been extremely frustrating and unreliable. I have had multiple purchases decline despite having more than enough money available in my account. Even more concerning, I have made bill payments online that initially appeared to go through successfully, only to check days later and find no trace of the transaction. When you’re paying important bills and relying on your bank to process those payments, that is simply not something you should have to worry about. I spoke with an associate at a branch about these issues and was told that because my account is still within its first 90 days, things like this can happen. That explanation honestly made me even more uncomfortable. I understand that a new account may have certain security measures or limitations, but I do not understand why that should result in authorized purchases being repeatedly declined or bill payments appearing successful and then disappearing. I need to be able to trust that when I make a payment, it is actually being processed. Having sufficient funds available but still wondering whether my card will work or whether my bills were actually paid is unacceptable to me. Unfortunately, after giving PNC over two months, I no longer feel comfortable relying on this account for my everyday banking and bill payments. Reliability is one of the most basic things I expect from a bank.
• VG

  Vicki G

  Jul 24, 2026
  1.0
  My rewards with the bank show monthly service fees are waived and for 3 months they were then all the sudden they charged me $25 service fee, my account still shows it should be waved. Called them, they cant put someone at the branch on to handle this but if I can place work to go in they can, why not on the phone??? They put me to customer service TWICE and I am hungry up on BOTH TIMES with not one person calling me back! HORRIBLE customer service! Will be leaving the bank and using another!
• MG

  Miranda Gatto

  Jun 27, 2026
  1.0
  If I could leave zero stars and leave a review, I would. I was a loyal PNC customer for years, but after repeated negative experiences, I ultimately decided to close all of my accounts. Over the course of multiple interactions with different PNC representatives—both in branch and over the phone—I experienced ongoing issues with communication, customer service, and accountability. Despite multiple attempts to resolve the concerns, I was consistently met with poor follow-up, conflicting information, and a lack of ownership. The issues were not isolated to one interaction, but repeated across different departments and touchpoints. After closing all of my accounts and fully resolving any outstanding balances, I repeatedly requested that PNC stop contacting me by phone and communicate only in writing. Despite those requests, I continue to receive phone calls, even though there is no active customer relationship remaining. This ongoing contact has been frustrating and unnecessary given that all matters have already been closed. At this point, I have no confidence in the service or communication process based on my experience, and I have chosen to take my banking elsewhere. I am also documenting all contact going forward and considering contacting an attorney. I would not recommend PNC based on my experience as a former customer.
• JB

  Juan Rosario Bernard

  Apr 24, 2026
  1.0
  They offer options that they ultimately don’t fulfill. I’m aware that there are alternatives they should implement to help the customer, but they simply refuse to do so. Additionally, the service is unpleasant and unprofessional.
• SS

  Sydney

  May 29, 2021
  1.0
  What kind of business turns a new account away an hour before close. Do not ever do business with this branch. It is complete laziness and horrible customer service.

Frequently Asked Questions About PNC Bank