Auburndale Bookkeeping & Tax Service

Reviews

• JT

  Jennifer Tombs

  6 days ago
  1.0
  We have been using Auburndale for years, specifically Tony, as recommended by a family member. As soon as he retired, the service has gone downhill. We also called numerous times for an in-person appointment and never got a call back. When we finally did reach somebody, towards the end of March, we were basically blamed for getting our information to the office late!!! If someone called us back, the information would not have been late. Basically, everyone there has an answer for everything instead of taking some accountability. We felt like a number and definitely overcharged. Save yourself from stress and aggravation and run far from this company.
• BM

  Bes M

  Apr 17, 2026
  1.0
  Terrible charging for copies of 2025 that they never gave me $50 be aware of them not in the right mind I have I have receipt I could send it here or into your office. Also we were charged twice for doing the tax returns. Everything was paid when I came in to get the copies that they I was asked for $200 for some preparations and $50 for copies it says on both receipts.
• KB

  Kate B

  Apr 15, 2026
  1.0
  I had been a longtime customer and previously referred many people here because it once felt like a dependable family-run business where clients were valued. Since the ownership change, the experience has become much less personal and far more confusing. My taxes were filed late, and an extension was submitted without my knowledge. I only found out after calling myself. The office now feels overly automated, communication is unclear, prices have increased, and the level of service has noticeably declined. Unfortunately, based on my recent experience, I would no longer recommend this office.
• KB

  Kathy Barber

  Apr 11, 2026
  1.0
  Their new motto should be “don’t call us, we’ll call you…..maybe”. I’ve been a client since my 2021 taxes. I had a wonderful relationship with Kristin and I was happy to support the changes last year of dropping off my records a week in advance of the appointment - makes total sense. This year I was completely caught by surprise when learning of more changes - you cannot make an appointment. You must first drop off or upload your records, then, they will review and call you to make the appointment, except they don’t. After 3 weeks and multiple phone calls to them I was finally able to get an appointment and they slipped in the fact that it would be with an “assigned” professional. I explained that I didn’t want anyone but Kristin whom I’d built a relationship with of these past years - my taxes are very personal to me. When I arrived, I was placed with an “assigned” professional whom I’d never met. I’m sure he’s competent but I do not know him. If I wanted to get my taxes done by someone I’d never met, I would go to H&R Block. It’s a shame they have made these changes, it’s not about what you need (and pay handsomely for) as a client it’s about pushing their new business model. This is not the experience I want and I am no longer a client.
• IS

  Ian Smith

  Apr 8, 2026
  1.0
  Wouldn't recommend. They've had my paperwork for over a month and i can't even get my tax prep guy, Nick on the phone. When i call i can only speak to a rather rude receptionist who will not guarantee that my phone call will even be returned in a timely manner and cant give any sort of update when my taxes will be worked on, let alone finished. Now im up against the deadline, having to find another preparer, and when i requested my paperwork returned, the best she could say is "I'll get Nick a message". I was very clear about my situation when i first contacted them. You cant go in the office as they are by appt only. So you are just at their mercy, whenever they feel like getting around to your file. I have very simple bookkeeping. It shouldn't be this hard to get some results. Edit: ABandT were nice enough to give my docs back. I took them across the street to Jackson Hewitt. The signed me in in ten minutes and guaranteed everything done by Sunday. Edit: yes when I dropped off my documents over a month ago they were incomplete. You asked me to retrieve a depreciation schedule from my previous preparer which i did, right away. That was the only request you made for additional documentation for that tax year. The ONLY communication that EVER occured was initiated by me. Not a good policy to blame your customers for your shortcomings. Final point, if my docs were so incomplete, how was Jackson Hewitt able to complete my taxes, in three days, in the middle of tax season, with the exact same documents you guys were in possession of for over a month? You arent being honest in your reply, and im glad i went somewhere else, seeing as how you'd rather save face by dishonest, instead of gaining a customer.