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Reviews
2.8
35 reviews
5 stars
15
4 stars0
3 stars
1
2 stars0
1 star
19
AS
Alec Schell
Jun 23, 2026
5.0
David the branch manager took care of me as fast as possible from the minute I walked in and it was extremely busy, he took care of everything I needed done and without hassle. This is the 2nd PNC I went to, to resolve the problem and he was the only one who cared and actually fixed it without making me jump through a bunch of hoops. He was also directing everyone and it seemed very efficient compared to others I have gone too.
AU
Anonymous User
Jun 22, 2026
1.0
Switching from FirstBank which I’ve had for the past 18 years to PNC and I have received 4 letters about the switch but no new debit card. I called because I cannot view my account balance and do not have a pnc debit card, the guy who answered the phone said we’re too busy to help you over the phone. I will NOT be switching after my first experience and reading reviews.
SO
Sandra Ortiz
Oct 25, 2025
1.0
Bad customer service. Went to pay off a car loan and apparently it seemed to be missing a name. When for the last 6 years I've been paying it off with my legal name. I showed them the registration on how it is legally from the state of Colorado, and still was giving me crap. Stating they couldn't change it. There wasn't even a beach manager on site only bankers. Bankers training other bankers. Didn't even know how to take my credit card information. They made me go to my bank and take cash out to pay my lone instead of them doing a cash advance..... 😡😡😡 Insane. We also told the banker that we need our automated payments to stop since we are paying the loan off, and she said " well I don't see any auto payments on my end"..Bad customer service.. will never use them for service ever again. I hope the owner of PNC realizes his staff is not trained for good customer service.
Also: hoping that I don't get a generated message from the PNC owner stating his apologies. BAD BANK !!!!
JD
James Dieker
Nov 15, 2017
1.0
Worst Bank I’ve ever dealt with!!! Mobile deposits take over five days to post.Theyre atms are dated and will take your checks and not post them to your account,I turn it takes them 10 days to research the issue.Above all they really don’t care.Horrible Bank!!!
What are the operating hours for PNC Bank at 9801 Grant St, Thornton?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through banking services?
Yes, PNC Bank at this location has drive-through banking services available Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM.
Can I schedule an appointment online for services at PNC Bank?
Yes, you can schedule an appointment through PNC Bank's online scheduling service accessible via their website or app.
What products and services does PNC Bank provide at this location?
PNC Bank offers a variety of financial products including checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments.
Is PNC Bank at 9801 Grant St wheelchair accessible?
Yes, this PNC Bank location has wheelchair accessible entrance and parking.
What languages are supported at the PNC Bank branch in Thornton?
PNC Bank provides services in English and Spanish at this location.
Are there ATMs near PNC Bank at 9801 Grant St, Thornton?
Yes, nearby ATMs include the PNC ATM itself, Ent Express - Grant ATM, and Wells Fargo ATM close to the bank, making it convenient for cash withdrawals and deposits.
What dining options are available near PNC Bank at Thornton?
Nearby dining options include Rico Pollo (a Mexican chicken restaurant), Golden Corral Buffet & Grill (American buffet), Baskin Robbins (ice cream shop), Pho 4 Mua (Vietnamese restaurant), Marco's Pizza, and Zero Degrees Thornton (Asian fusion cafe). These provide various meal choices before or after your bank visit.
Are there beauty and personal care salons near the PNC Bank branch?
Yes, nearby salons include Sky Nails & Tan and Fantastic Sams Cut & Color, offering nail and hair styling services, ideal for customers wanting to combine errands with personal care.
Can I find medical and dental services near PNC Bank in Thornton?
Yes, nearby health services include Thornton Kids Dentistry, Treasured Teeth Thornton, and HighPointe Dental, providing dental and pediatric dental care near the bank.
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