PNC Bank

Reviews

• TS

  Todd Swaney

  3 days ago
  1.0
  I read a great review on this bank at one point. Probably the best review I've ever given. I was with this Bank when it was BBVA and I've been with him for 5 years. On Tuesday I deposited $9,000 and on Thursday I was missing $6,732. I spent two days on the phone approximately 10 phone calls and then run around began. I don't know why they took the money was the common answer. One of the customer service reps said it was just clearing. Two others told me that that wasn't the reason and one person in the entire company is the one responsible for it but we can't get a hold of them!! It's the 4th of July and honestly this is left our family broke for the holiday! No one can give me an explanation why they took it. I decided to go down to the bank itself. Talk to you tell her took my seating position to wait and I sat there and watched appointment after appointment after appointment comes through. I never was seen. If you have money in this bank I would get it out as quickly as possible! Since they went online with First Bank-everything has turned into chaos! It is an absolute disaster! I'm going to share a photo of my account. You can see where it was at $2,915.26 in balance. Then it just goes blank and I'm $3,816.74 something in the hole! This happened on Tuesday night I still have never got an explanation on why. Needless to say I'm changing Banks and I would recommend anyone who's considering this bank or has an account with them to get out and stay away!!
• MM

  MsJekio

  Jun 22, 2026
  1.0
  Horrible since it’s not 1stBank anymore, it’s only been 3 days since PNC took over and they have literally failed us!!
• JP

  Jaromir Parik

  Jun 22, 2026
  1.0
  Spent 20 minutes waiting for a real person to pick up. Thanks PNC, FirstBank NEVER did this. Never got help!
• JP

  Jacob Pharr

  Mar 10, 2026
  1.0
  What a joke of a bank. I cashed a $1000 check that is obviously written through them, with one of there customers. They charged me $25 to cash it. When does ut end. Everyone wants all they can get for free. Its absolutely ubsurd!!!!!
• CW

  Chelsea Webb

  Feb 23, 2026
  1.0
  Find a different bank. This is the worst, most disrespectful bank I have ever delt with. AVOID! My mother had a big loan through this bank. Upon her death, my siblings and I started the awful process of closing her bank accounts, credit cards, and paying off her bills. All other banks and credit unions were kind and great to work with. Until we reached PNC bank. We called them, tried to start the process, they continuously gave us the run around, even having the gall to send us a "monthly payment plan" breakdown of our mom's debt, with interest, of course. We wanted to PAY IT OFF, mind you, and stated this repeatedly. Finally, after repeated attempts over the phone and online, we went into this branch, all paperwork in hand, and were told at 1:45pm that no one could see us because everyone was on lunch. But, if we waited AN HOUR maybe they could fit us in for a consult! When we finally were able to find someone over the phone who seemed to understand what we were trying to do (2 months after initial contact with this bank) we thought it would be straight forward, but no. We followed instructions, filled out more paperwork, fought with the bank AGAIN about paying it off rather than paying monthly payments (they REALLY wanted every drop of their interest payments), and sent a check, loan paid in full....right? WRONG. They complained we were missing one number in the memo line of the check...a week and a half after we had submitted it. This bank is a joke. They are disgusting, inhuman, money hungry thieves. I will never recommend. Not just for their banking practices, but for their lack of humanity when faced with grieving siblings settling their last parents account. Shame on you, PNC.

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