PNC Bank

Reviews

• LB

  Lil Bolyard

  Jul 30, 2026
  1.0
  I have banked with FirstBank for years because of the personal service. I knew the employees, they knew my business, and when there was a problem, someone could actually help. Since the merger, that has completely disappeared. The new banking system has been an absolute nightmare for our business. Between the online banking, customer service, and the constant lack of answers, this has been one of the worst transitions I've ever experienced. No one seems to know what's going on. Every time we call, we spend hours on hold or spend hours sitting in the branch, only to be told, "We're not sure," or "Give it a few more days." Meanwhile, our business funds are floating around in limbo, transactions are being declined, and nobody can tell us where our money is or when the issues will be resolved. What's even more frustrating is that our longtime branch teller, who has always been incredible, no longer has the authority to help. They can't see the information we need, can't answer basic questions, can't stop transactions that shouldn't be going through, and don't even have access to much of the previous system. To make matters worse, there is no separation between personal and business banking. You wait in line for a teller, only to be told they can't help with business accounts, so you're sent back to sit and wait all over again for someone else. After waiting for hours, I was met by a manager whose attitude made an already frustrating situation even worse. Instead of showing empathy or taking ownership, I was treated like I was the inconvenience. I wasn't there over a minor issue. My business money was inaccessible, transactions were being denied, and I couldn't get a single clear answer. When I asked what was going on, I was simply told they didn't know because they didn't have access to the previous system. When I finally said I wanted to close my accounts and move my business elsewhere, I was told they couldn't even do that. They couldn't release my money, couldn't close my account, and couldn't tell me when any of it would be fixed. I was told to "wait a few more days." The most disappointing part is that we're now weeks after the merger, and things still aren't functioning properly. The entire banking experience feels awkward, impersonal, and completely driven by AI and scripted responses. The personal interaction that made FirstBank stand out is gone. Instead of knowledgeable employees solving problems, customers are bounced from person to person, with no one able to make decisions or provide real answers. Businesses depend on access to their money to pay employees, vendors, and keep operations running. "We're not sure" and "give it a few more days" are not acceptable answers when people's livelihoods are on the line. This merger has been handled terribly. The technology isn't working, the communication has been poor, and the customer service has become almost nonexistent. I stayed with FirstBank because of the people. Sadly, that personal banking experience no longer exists..
• LW

  Lisa Wallick

  Jul 21, 2026
  1.0
  I had such a disappointing experience at this PNC location particularly with Assistant Branch Manager Alisha Berkhiem. As a new PNC client it was honestly disturbing to have this be one of my first experiences with the bank and to see this kind of behavior coming from someone in a management position. During the roughly hour I spent at this branch I found her behavior to be rude, unprofessional, and completely lacking in helpfulness. For most of the time I was there, she remained at her desk talking and laughing on the phone, eating, drinking Mountain Dew, and repeatedly looking at what appeared to be her personal phone. Whatever had her so occupied seemed more important than acknowledging customers waiting for assistance. She glanced over at me several times so she was clearly aware I had been sitting there waiting, yet made no meaningful effort to acknowledge or assist me. After waiting for so long, as an elderly client myself, I approached her hoping to finally get some assistance. Instead of speaking to me or simply explaining that she needed a moment, she pointed toward the work phone she was using in a way that signaled she was busy and essentially turned me away. I found that incredibly disrespectful. How difficult would it have been to simply acknowledge me and to say she would be with me shortly? Being an older customer and dismissed with a hand gesture without even the courtesy of a proper response was humiliating and completely inappropriate for someone in a customer facing management position. The entire time the teller line continued to grow and the employees at the windows were visibly working hard and struggling to keep up. Despite being an assistant branch manager and apparently seeing what was happening, she never stepped in to help or even acknowledge the customers like me waiting. The contrast was honestly striking. Other employees working in positions below management were showing more urgency, initiative, work ethic, teamwork, and even qualities of leadership than the assistant branch manager herself. They were dealing directly with frustrated customers, trying to keep the line moving, and carrying the pressure of a busy branch while someone whose position is supposed to represent leadership appeared completely disconnected from what was happening around her. From my perspective the teller employees were setting a better example of leadership than the person who was supposed to be helping lead them. I understand managers have responsibilities customers may not always see, and some phone calls could certainly be work related. However there is a difference between being busy with work and what I personally witnessed for nearly an hour. Watching someone in management laughing on the phone, eating, drinking soda, appearing occupied with a personal phone, and glancing at waiting customers while employees struggled was absolutely disturbing. What concerned me most was how comfortable this behavior appeared to be in full view of customers and employees. It gave me the impression that this type of conduct is either tolerated or not meaningfully held accountable at this branch. When someone in management can behave this way so openly, it naturally makes you question what level of accountability exists. The entire situation gave off a sense of entitlement and a complete lack of concern for how this behavior appeared to customers. This experience has seriously changed my mind about expanding my relationship with PNC. I had considered moving my personal accounts, investments, and additional important business accounts here, but I will now keep those relationships elsewhere. This is the closest PNC branch to me, and I cannot justify moving any of my finances to a bank where this would be my primary location if this is the level of service and leadership I can expect. Management should set the example, support employees when they are overwhelmed, and treat every customer with basic respect. Unfortunately, during my visit, the teller employees demonstrated more of those qualities than management did.
• AA

  acalvin1115

  Jul 6, 2026
  1.0
  Not enough help here since the transition from 1stBank