In 1933, our founders created a financial cooperative in Sacramento. Their vision was for hard-working Californians to pool their financial resources to help one another prosper. Today, as one of the nation’s largest credit unions with nearly $19 billion in assets, we continue affirming our mission to deliver financial solutions with value, convenience, and exceptional service to our members. In a recent survey by American Banker, Golden 1 was ranked among the top financial services brands nationwide for Best Customer Experience. Survey categories included trustworthiness, service, and community involvement.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.