Banner Bank

Reviews

• KS

  Karen swartz

  Jan 6, 2026
  1.0
  Horrible for helping older people
• TB

  tearra baker

  Oct 15, 2024
  1.0
  AVOID AT ALL COSTS If I could give this bank a zero stars I would. And it is very unfortunate to post this considering my whole family has banked with them since I was in elementary school. This was my first bank and back then they were great, helpful and kind but in the recent years their customer service has had a significant downgrade due to complete change in staff. To start off this bank is easily and often hacked, me and multiple family members had been victim of this even when being very careful with our card information and not purchasing from any strange websites. Secondly, there is a cut off time for Zelle with this bank, my entire family would experience, after 7pm you cannot use Zelle leaving me stranded multiple times through out the years since they first started offering Zelle. This includes receiving Zelle’s. From there you cannot connect to Apple Pay with this bank, the multiple times I attempted, it was stated banner bank does not allow this. When I would ask why all these restrictions I was never given an answer and told no one knew. From here the customer service has just became lower than the bare minimum bar with rude staff and managers, even to the point of rolling their eyes at my grandma. They cannot give you any answers or advice without having an attitude no matter how kind you are to them. It’s very unprofessional and maybe not the correct profession if you cannot hide your emotions when working in this industry. Lastly, they do not keep their word, they do not check on anything they state they will, I can’t even count how many times they stated they would look into something or work on something and call me back and I never receive a call only to call myself a week later to see no one followed up on the matter that was to be taken care of. Leading to a mortgage payment being denied. One of our accounts was frozen due to fraud and a staff member was kind enough to state when they see the mortgage try to go through they will call to verify and let this one payment go through. Which they never did and it was denied. They never call back no matter how often they promise. Unfortunate to see what used to be a good business go down the drain. Do yourself a favor and stay away from banner bank in whole. Find a credit union with the exceptional customer service.
• CG

  Cole Green

  Sep 1, 2023
  5.0
  I love this bank, because it doesn’t feel like a traditional bank. I recently lost a loved one who had an account here and Stephanie, the branch manager helped me every step of the way. As a result of the amazing service, I am now a lifelong customer. Thank you Banner Bank!
• AF

  Azzie Firoozi

  Oct 6, 2020
  1.0
  i has a very bad experience with this branch !! i wish i hadn't open this account ever , very rude customer service , the (Alison girl) was like a ROBOT without any sense of customer service , and let me not start with so- called !! manager (jade ) . i will close my account , cause there is a lot of good bank with way better customer service .

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