Banner Bank

Reviews

• HK

  Hunter Keeler

  Jul 18, 2026
  1.0
  I have lost count of how many times they’ve randomly locked my debit card for no legitimate reason, leaving me unable to use my own money. It has become a recurring problem instead of an exception.What makes it even more fun when your on your only day off is that when they inevitably make another mistake, you’re not connected with someone who can actually fix it. Instead, they hide behind a useless automated phone system that traps you in an endless loop, asks the same questions over and over, and refuses to let you speak to a real person. It’s customer service designed to keep customers away from customer service. A bank exists to do two things, protect your money and let you access it when you need it. Banner consistently fails the second part. I shouldn’t have to wonder whether my card is going to work every time I leave the house or hope they don’t decide to lock it right before a weekend when nobody is available to help. After this happening repeatedly, it no longer feels like an occasional mistake it feels like incompetence built into their system. There is no excuse for repeatedly locking legitimate customers out of their own accounts while making it nearly impossible to reach someone with the authority to fix the problem. I expect mistakes. I don’t expect the same preventable mistake over and over again, followed by a customer support system that seems designed to waste my time instead of solving it. If you value reliable access to your own money, look elsewhere.
• VS

  Vickie Schunk

  May 19, 2026
  5.0
  Always great customer service.
• PF

  Phillip Forseth

  Feb 5, 2026
  1.0
  Have asked to have the bank manager return my call 3 times , once with a branch employee and twice through thier corporate office. Was told by the branch employee , "He will call you back when he wants to!" I'm moving my account as soon as I get back to CA. Im a long time customer, 15+ years, really disappointing. UPDATE: The manager called me today, he was very nice, there was some miscommunication and he only found I asked for a call yesterday. We are working on a solution. Update: The manager never followed up on the paperwork he promised to send. Got to the bank on Tues , was going to try one more time. Talked to a very nice teller and a rude very unhelpful woman I assume was in a leadership position. Ended up closing my account. Worst customer service I have ever experienced at a bank. Went from there to Plumas Bank talked to a very nice young Lady and a half hour later had the new account I needed for the trust I manage. Save yourself some time and frustration and stay away from Banner Bank.
• AS

  arun sharma

  Jan 20, 2026
  5.0
  Very good service

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