PNC Bank

Reviews

• AN

  Amanda N

  Jun 25, 2026
  5.0
  Convenient!
• HM

  Hermine Martirosyan

  Jun 12, 2026
  1.0
  I am extremely disappointed with the customer service at this bank. Every time I call for help, I am transferred from one representative to another without anyone taking responsibility or acknowledging the issue. Despite spending a significant amount of time explaining my problem repeatedly, I never receive a clear answer or an actual solution. Customers deserve to be heard, respected, and assisted efficiently. Unfortunately, my experience has been frustrating and exhausting.
• DB

  Dayna Brock

  Jun 3, 2026
  1.0
  I wouldn’t recommend PNC at all, I always have money missing, and they claim it’s something about a pending transaction, and after two days they release the money back. That’s never happened to me. I’ve had this bank since 2023, every month there’s an issue. I’ve called customer service in the past. I tried to go into the into the branch yesterday with the hopes that a banker would look at my account, statements, transactions or whatever they needed to fix this issue. I was paired with “Israel Carrillo” which is the one who told me pnc will hold your money then release after 48 hours. I’ve never heard of that and this isn’t my first bank, and I know how much money I have. He continuously sarcastically tells me “he would recommend I change banks if it’s too much for me.” Today, after I went yesterday and paid the overdraft plus deposited extra for my car note, I noticed my account was BACK overdrawn. I haven’t used the account since yesterday after noon, depositing money. So I called the number he left me, and he kept repeating the same thing he told me yesterday, he then proceeded to tell me I was being aggressive because he kept trying to speak over me and repeat what he told me yesterday and I kept speaking over him back, I wasn’t aggressive, rude, nor did I use profanity. The calls are recorded and there’s cameras in every corner of a bank. I believe yall should be better trained if everytime you have an interaction with a. Black person theyre “aggressive,” because in all actuality, im passionate about my monthly money missing. And thanks for the sarcastic recommendation to switch banks like I needed that simpleton advice from you, I was doing that anyway
• FM

  Fernando Martinez

  May 27, 2026
  1.0
  This bank no good I try to deposit my money at night and ATM no receive money. I got tired of that ATM.
• JN

  Jacqueline Negrete

  May 26, 2026
  1.0
  There is always a line of 3-6 people and only one teller and they move extra slow. Another example of worst customer service is that I've called and asked if atm is working (because it is often not working and staff say it doesn't work after being "serviced") staff told me it was, drove 20 min got here and atm not working.

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