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TurboTax - The Crossroads, Carmel-by-the-Sea

4.9
(33 reviews)

Business Details

100 Clock Tower Place, Carmel-by-the-Sea, CA
93923, United States
(831) 300-0314
http://turbotax.intuit.com/local-tax-offices/ca/carmel-by-the-sea/b76ba2ef38ca43d4ae8bb15e33f144a9/

About

Tax Preparation ServiceTax Consultant
By appointment only. Hand off taxes to a local tax expert who has your back. Get expert tax preparation services in The Crossroads, Carmel-by-the-Sea at your nearby TurboTax Expert office. Our trusted tax experts make tax preparation easy and stress-free. Schedule an appointment by calling (831) 300-0314 or meet with a TurboTax expert online—whichever works best for you. Either way, you’ll connect with a tax professional that will get you every dollar you deserve. Visit your local tax office in The Crossroads, Carmel-by-the-Sea to get started with a local tax expert who has your back.

Details

  • Requires appointmentAvailable
  • Online appointmentsAvailable
  • RestroomAvailable
  • Onsite servicesAvailable

Location

TurboTax - The Crossroads, Carmel-by-the-Sea
100 Clock Tower Place, Carmel-by-the-Sea, CA
93923, United States

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Reviews

4.9
33 reviews
5 stars
31
4 stars
2
3 stars
0
2 stars
0
1 star
0
  • TD
    Theresa Dreyer
    Jul 21, 2026
    5.0
    Audra is awesome! You will love her! She does her best times 500!
  • PH
    Pamela Holliday
    Jul 3, 2026
    5.0
    Audra is very friendly, knows what she’s talking about and very helpful
  • DB
    Desh Bector
    Jun 23, 2026
    4.0
    Turbo tax was not able to resend my 2023 return to IRS. They advised me to download, print, sign and mail the forms myself. However, Audra was most helpful and patient while she guided me to look up my IRS records. She seemed very knowledgeable and experienced.
  • AA
    Amy
    Jun 23, 2026
    5.0
    Audra is the BEST!! So patient with all my questions!
  • QD
    Quionna Dotson
    Jun 23, 2026
    5.0
    Thank you so much for your patience with me I went through 5 help line Representatives and Audra you were more help than I could ever ask for. I thought the only help I could get was someone answering a question then ending the call but you immediately hopped on with me went through everything with me and taught me how to navigate/ understand the scope of the site and beyond that. Any issue I had even though it wasn't on turbo tax she searched up how I could find my routing numbers how to clear my cache and tried to find any way to make sure we used our time proficiently instead of just starting everything over. She sent me a tax calculator and gave advice on how to use it for my paystubs to make sure the amount of tax withheld was accurate. You are the most reliable person I've worked with from any call center I've worked with online. You made me feel confident with each step we took. Also a great sales person promoting TurboTax and family branches like credit karma mail chimp etc. I know call centers are concerned about average handle time but that time was completely my fault I'm horrible with technology in general and I was going through Child Care credits that came up with a reoccurring issue that no one else was able to help me with and something that took me 4 hours to get through she handled that and getting my taxes completed within the hour. But again I was slow at moving through stuff so that call could have easily been cut down to 45 minutes. Again amazing call flo, professional, held a conversation, zero holding time, patient, kind, above and beyond employee you have well done Audra!

Frequently Asked Questions About TurboTax - The Crossroads, Carmel-by-the-Sea

What happens if I miss the tax filing deadline?

Even if the tax deadline passed, it's not too late. You can still file your return, or hand it off to our tax experts who can prepare, sign, and file for you. Keep in mind that if you can’t pay when you file, you might face IRS penalties. The consequences for filing your return late depend on whether you owe taxes or not: If you're expecting a refund, there's no penalty for filing late. If you owe taxes, it's important to file as soon as possible to minimize failure-to-file and failure-to-pay penalties. A TurboTax expert can help you file quickly, explore payment options like an installment plan, and get you back on track. Learn more about filing after the deadline.

Can I visit a TurboTax store or Expert office without an appointment?

Walk-ins may be available at select TurboTax stores. Our team is happy to help you find the best time to meet with a tax expert. Call today to confirm availability or schedule an appointment.

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