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National Bank of Arizona

3.4
(18 reviews)

Business Details

804 S Beeline Highway, Payson, AZ
85541, United States
(928) 474-1696
https://www.nbarizona.com/personal/individual-branch/?branchID=203

About

Bank
National Bank of Arizona's Payson Branch proudly serves clients in Payson. Enjoy the benefits of knowledgeable, helpful bankers to get answers to banking questions and benefit from our collection of services, including checking, savings, business and personal loans, home loans, credit cards, wealth management, and more.

Location

National Bank of Arizona
804 S Beeline Highway, Payson, AZ
85541, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
1/19/20269:00 AM - 5:00 PM

Reviews

3.4
18 reviews
5 stars
8
4 stars
2
3 stars
2
2 stars
2
1 star
4
  • BB
    BMC
    Sep 4, 2026
    1.0
    I was extremely disappointed with the customer service I received from Teller Destiny and Branch “Manager” Andy. Both clearly need additional training in customer service and professionalism. When I attempted to explain the situation, I was repeatedly interrupted and not given an opportunity to speak. There was no apology or acknowledgment for the mistake that had been made. When I respectfully pointed out that the interaction felt rude and that Andy’s tone was inappropriate, rather than addressing my concern professionally, he responded with additional attitude and sarcasm. A manager should be setting the standard for professionalism and respectful communication. Unfortunately, Andy’s behavior came across as arrogant, dismissive, and unprofessional. Given his conduct, it was not surprising that the teller’s attitude was equally rude and snarky. I hope management takes this feedback seriously and provides both employees with additional training in customer service, communication, and how to appropriately handle customer concerns.
  • JC
    James Carthel
    May 12, 2026
    5.0
    I made a major purchase and used the wrong card. After transferring all we could from savings we were still overdrawn in checking. We went straight to National Bank of Arizona in Payson right away for help. Jenny S. Politely greeted us. We told her what I did and she was so kind and understanding. She gave us about 3 options we could do and explained each one.What I did was stupid and she treated me with respect and had awesome patience with me. She even helped me feel better about my stupid thing I did by treating me with respect and kindness. I just want to say thank you Jenny, you are awesome!
  • MC
    Maia Crespin
    Sep 13, 2022
    5.0
    Staff is always helpful and professional!
  • DA
    Denise Adler
    Feb 22, 2022
    3.0
    I have banked with National Bank of Arizona for 10 years and love them. Todays expierence not so much. It took 20 minutes in the drive thru for a simple deposit. She did not add one of the checks, had to send it back no appoligies. Customer service is going down hill

Frequently Asked Questions About National Bank of Arizona

What are the drive-through hours at National Bank of Arizona in Payson?

The drive-through is open Monday through Saturday from 9:00 AM to 5:00 PM and closed on Sundays.

When is the Payson branch of National Bank of Arizona open for regular banking hours?

The branch operates Monday to Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.

Brand Certified Facts from National Bank of Arizona

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Certified September 06, 2026Yext Knowledge Graph
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