National Bank of Arizona

Reviews

• NM

  Natasha Mullin

  4 days ago
  5.0
  I cannot say enough wonderful things about Courtney! She truly went above and beyond for us, working around the schedules of all three partners and even traveling to meet with us to make sure we were accommodated. She was extremely knowledgeable, informative, and personable. Sitting down with her honestly felt like talking to a best friend who just happened to know everything about banking! She answered every question we had, and if there was something she didn't immediately know, she took the time to find the answer and get back to us. She made the entire banking process easy, comfortable, and incredibly timely. Courtney genuinely cares about her clients, and it shows. I would absolutely recommend doing your banking with Courtney!
• JT

  Jeffrey Trejbal

  Jul 29, 2026
  5.0
  I've been very happy for the past seven years with National Bank of Arizona. This branch is my favorite that I've used. Kat was super friendly and very helpful on my recent visit. Lucy has been extremely helpful in the past and is always super friendly too. Thanks for the incredible service.
• PT

  Paula Tallini

  May 19, 2026
  5.0
  A huge “Shout Out” and “Thank You” to Courtney Betz, Branch Manager at the Flagstaff Downtown Branch of National Bank. I recently discovered an error on one of my accounts and went into the branch to talk to someone. When I got there, I spoke with Courtney, who instantly identified what the problem was, and then immediately started working on correcting the mistake. Courtney was sympathetic to my concerns, kept me apprised of what the bank was doing to fix it, and continuously updated me as to when I could expect a resolution of the matter. Courtney is extremely knowledgeable and has a great deal of expertise within the banking industry. She also takes customer service to a whole other level! Thanks again, Courtney; your help was most appreciated during an extremely stressful situation!
• EW

  Eric Walden

  May 5, 2026
  5.0
  Branch Service Manager Lucy Whitley-Mott went above and beyond the call of duty helping me set up a payment option for my business account. Neither of us had done this particular task before, and the process lasted about 90 minutes. Not only did she accomplish the task I needed, she did so with grace and a sense of humor that was appropriate. We ended up laughing a lot during this time, which made the entire experience doable and enjoyable. At a time when most American corporations seem to think that customer service is a quaint relic from the past, and offer instead chatbots and AI, NBA provided me a meaningful human interaction and experience, beyond the business task at hand, which is unusual in today’s business environment. I am confident Ms. Whitley-Mott has a very bright and successful future in front of her. It is my recommendation that NBA value this employee and do everything in its power to nurture her in management and keep her employed at the bank!
• MR

  Marilyn Ritchey

  Apr 12, 2026
  5.0
  Outstanding service dealing with a forgery. Thank you Lucy. You were amazing!

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