PNC Bank

Reviews

• CF

  Carlos M. Fernandez

  Jul 18, 2026
  2.0
  Good people employed by a horrible organization! PNC has once again failed to meet even the most basic customer service expectations. As of today, I have not received a call from the Escalation Team, despite being advised that someone would contact me yesterday nor have I received an email either. Likewise, the local branch did not follow through on its commitment, made during our telephone conversation yesterday morning, to contact me before the end of the day... The repeated failure to honor clearly communicated commitments reflects a troubling lack of accountability and execution within your organization. These recurring lapses are not isolated inconveniences; they suggest deficiencies in leadership, communication, and customer service oversight at the highest levels of PNC. Trust is built by keeping commitments. When an organization repeatedly fails to do so, it undermines customer confidence and calls into question its commitment to service excellence. Based on my experience, a more accurate marketing message might be: "Set your expectations low, and you won't be disappointed." While intended ironically, this statement unfortunately reflects the level of service I have experienced. Believe me when I say as soon as this auto loan is paid, I will NEVER set foot in one of your locations. New customers BEWARE!
• CC

  cz7u

  Jun 18, 2026
  5.0
  Quiet competentcy, greeted with a cheerful smile, felt comfortable to admit to a stupid mistake and ask for help.
• TT

  Tim

  Apr 14, 2026
  1.0
  Bad experience. Either dishonest or incompetent. They told me then I needed to maintain an account balance of $5000 to qualify for the $400 bonus. However, three months later, they informed me that I should’ve set up direct deposit.
• HR

  Harrison Rodriguez

  Dec 27, 2025
  1.0
  Switching Banks immediately I have nonstop issues with the app and the call center is terrible. The cherry on top was today I wanted to deposit some money into my account, I waited behind someone at the ATM, when it was my turn I insert my card, the machine eats my card and immediately shuts itself down, I wait 30 minutes for my card to spit back out and nothing. Tried calling the call center and the line was static, the ai couldn’t even hear my user ID because the static was being picked up on both lines. I tried using the chat and it told me nobody was available for chat. I then call the branch number and it transfers me to someone who can’t even help because she is strictly business. Banking should not be this hard. I miss BBVA Compass
• LB

  Leandra Boyd

  Mar 18, 2025
  1.0
  They need to shut this bank down. Biggest inconvenience I’ve ever experienced banking with PNC. There’s no teller just two ATM machines. The one drive up machine doesn’t even work I had to go inside to deposit cash. Bring back customer services!!!!!!! I rather open accounts with a different bank that can guarantee convenience.