PNC Bank

Reviews

• RS

  Rachel S

  Oct 6, 2026
  1.0
  Incredibly rude and condescending service.
• FW

  Fiona Waymire

  Sep 21, 2026
  5.0
  When I went into PNC Madi who helped me was absolutely amazing. She was so sweet and helpful and made me feel so good not only in helping me but just all around. I have had good experiences both times that I have gone in here and everyone I have encountered has been very sweet.
• RR

  Rich Richy

  Sep 12, 2026
  5.0
  The customer service at this location is just top notch. The people are extremely nice. I dont know her name but one cutie lady came out and opened the door for me as I was walking out. Like what... lol. She came out of her office to open the door for me. I dont care what people say on other reviews, im glad I bank at this PNC. And after visiting again, as i will be visiting every Saturday morning, my initial review is reaffirmed. Top notch customer service and now my favorite bank location.
• CF

  Carlos M. Fernandez

  Jul 18, 2026
  2.0
  Good people employed by a horrible organization! PNC has once again failed to meet even the most basic customer service expectations. As of today, I have not received a call from the Escalation Team, despite being advised that someone would contact me yesterday nor have I received an email either. Likewise, the local branch did not follow through on its commitment, made during our telephone conversation yesterday morning, to contact me before the end of the day... The repeated failure to honor clearly communicated commitments reflects a troubling lack of accountability and execution within your organization. These recurring lapses are not isolated inconveniences; they suggest deficiencies in leadership, communication, and customer service oversight at the highest levels of PNC. Trust is built by keeping commitments. When an organization repeatedly fails to do so, it undermines customer confidence and calls into question its commitment to service excellence. Based on my experience, a more accurate marketing message might be: "Set your expectations low, and you won't be disappointed." While intended ironically, this statement unfortunately reflects the level of service I have experienced. Believe me when I say as soon as this auto loan is paid, I will NEVER set foot in one of your locations. New customers BEWARE!
• CC

  cz7u

  Jun 18, 2026
  5.0
  Quiet competentcy, greeted with a cheerful smile, felt comfortable to admit to a stupid mistake and ask for help.