PNC Bank

Reviews

• RM

  Rob McDonald

  Oct 14, 2021
  1.0
  First I stood in line for 10m waiting to reach the guy who just tells you how to get whatever service you need. I told him I needed to have both my business and personal debit cards activated, as it wasn't working online. He told me, with some attitude like I should have known, that I needed to see a banker and to use my phone to scan the qr code on a sign then wait for a text when someone could see me. So after 15m to learn this, I did it and waited. 35m later I'd heard nothing. So I texted again that I'd been waiting quite a while and wondered how much longer. No response. After killing over an hour of my very busy day, I finally left for my next appt. Nobody ever texted me. Today I went to the Homewood PNC location and feared the same, as people were waiting and discussing the inconvenience etc. But when I got to the teller, he said he could take care of it and had me activated and out of there in less than 10m total. BBVA>PNC is not going smoothly.
• TA

  Teresa A

  Oct 7, 2021
  1.0
  The bankers here are misinformed and when asked a question with even the slightest level of difficulty, they become rude and aggressive. I work in customer service and understand how you are treated sometimes in a customer facing environment, but her reaction was very strange. Will be changing banks for all 3 of my family members that use this bank immediately!

Frequently Asked Questions About PNC Bank