PNC Bank

Reviews

• MM

  mfrazier0412

  Dec 15, 2023
  5.0
  Tyler Hill, who helped me open a Foundational Checking Account, was very easy to work with and no pressure of any kind. The process was very quick.
• CA

  Cheikh Ahmed

  Sep 26, 2023
  1.0
  Branch manager very rude
• JS

  John Simmons

  Dec 23, 2017
  2.0
  I had a great experience with Paula at this branch, she was wonderful, nice and very helpful. The bank as a whole is horrible. I initially setup an account online. Once it was setup and confirmed, I changed my direct deposit. They froze the account and it took weeks to get my paycheck since they wouldn't receive it. I went into the branch to finalize it and set it up. While in there I was offered a credit card as a "pre-approval" and applied. They had to get more info and have been reviewing it ever since with no answer over a month later. The ATM outside the bank has not work even one time that I have tried to use it, the thing is always broken and there is no ATM inside. Today I called to increase my transfer limit on my account. At every single bank I have ever interacted with before, you are always able to increase that. I tried to do so and they don't allow it. They are requiring me to do two separate transactions, which means...you guessed it, double the fees. I used their online "Call Me Back" feature and it never worked. I called them and spoke to an agent. I asked him about this and when he said they don't do that, I asked to speak with a manger to confirm. When I asked to speak with a manager, he said ok and then hung up on me. I am officially done, even though it is going to cost me time to have to setup a new account somewhere else and change over all of my direct deposit info. The customer service, outside of my experience with Paula, has just been incredibly poor. When it comes to a bank, you have to provide good customer experience.

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