They do not care about their customers. They will close your account with little notice and provide no explanations that are reasonable. I hate to wish ill on somebody but the local branch should be closed.
NU
Nathan Underhill
Jan 24, 2022
1.0
Horrible Bank. Hidden fees, bad customer service. Do not bank here.
JH
Jonathan Hernandez
Oct 19, 2021
1.0
BBVA has recently switched over to PNC. During the very complicated transition no one has been helpful in answering questions about anything. The employees at the branch don’t know anything and if they have an answer for you it’s not very clear and/or they’re rude about it. We were in the lobby recently and an employee by the name of Adriana was very rude and her tone was extremely unprofessional. If you don’t like your job or dealing with customers then perhaps go work somewhere else. I don’t think anyone likes to be spoken to like they aren’t smart enough. She made me feel dumb just because I had questions.