PNC Bank

Reviews

• JD

  John Dough

  Jan 21, 2026
  1.0
  Went in to exchange $500 for coin rolls, multiple rolls tampered with (nails in place of dimes, dimes in place of quarter, pesos in dime roll) the branch doesn't verify coin rolls and passes the loss onto customers. Called ahead and they told me they would replace the missing currency, but after stopping in person to the branch to do just that, was told they were unable to help. Why am I eating losses for PNC's inability to verify the amounts deposited to their branch?
• ZR

  Zach Reich

  Feb 7, 2022
  1.0
  Takes 30 mins to do anything at this bank. Stay away!
• CC

  Cassy Castillo

  Jul 14, 2020
  1.0
  This bank has the worst tellers and they all have an attitude. Get a new crew.
• KP

  Katie Parrish

  Mar 12, 2020
  1.0
  Customer service was HORRIBLE. The banker was extremely rude and appeared to be a little raciest. We arrived at 4:40. All I needed to do was add my daughter to my account. The banker advised as long as my daughter's profile information was in the system it could be done, and it was. She then proceeds to say well the prep questions aren't answered and she couldn't help us...she didn't have time. She then asks if we can come back Saturday NOT Friday because they are open until 6pm. Overall this banker was NOT professional and was rude...didn't smile... Signed - not a happy customer of 20 yrs
• GA

  Glenn Agiewich

  Aug 14, 2017
  5.0
  My 5-star review is based solely on in person, customer service at the Compass, located at 3740 Gattis School Road, Round Rock, TX 78664; not my dismay with the Georgetown location. The staff here is friendly, fast, attentive, professional and a pleasure to work with. I circumvent using the Compass in Georgetown due to the manager being condescending, arrogant, short and rude. I didn't appreciate being talked down to by somebody with a resume that wouldn't even register as a blip on my radar of accomplishments in life. Reiterating, the folks on Gattis School Road are fantastic! That gal in Georgetown could learn a lot from my people in Round Rock...

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