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Founded by Dallas teachers in 1931, CUTX is a top-rated credit union with 150K+ members. As a member-owned, not-for-profit institution, we prioritize your success. Enjoy competitive rates, expert guidance, & personalized financial services. Grow your wealth with the best CD rates, secure IRAs, & savings accounts. Achieve goals with flexible auto loans, personal loans, home equity lending, & mortgages. Drive your company with our business banking & lending solutions. Empower your community—we invest in & partner with local nonprofits benefiting Texans in need. Bank online or locally at branches spanning DFW & East Texas, plus use 80K+ surcharge-free ATMs nationwide through Allpoint & MoneyPass. Join us and experience banking with purpose.
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- JWJenna WhidbyDec 29, 20252.0I visited this branch to open a Roth IRA and left feeling disappointed with the overall customer service. I made an appointment in advance and checked in on time. After waiting, another customer was assisted before me. When I asked about this, I was told that the advisor may not have realized she had an appointment and was on lunch. There was no apology or clear explanation. While waiting, I asked if there was any water available and was told it was in the front, along with coffee. Given the delay, it would have been helpful to have that offered earlier. When I eventually met with an advisor, she was friendly, but I was given conflicting information about the delay. During our conversation, I explained that I wanted to open a Roth IRA, but the discussion shifted toward a CD, which is a very different product. When I asked whether there were any benefits or considerations for teachers, I was directed to read a general eligibility document that did not address my question. At that point, I felt the guidance was unclear and decided to leave and try another branch.
- RHRenae HooksDec 10, 20251.0I came in to do a wire transfer. The man I spoke with told me he wasn’t good at wire transfers and the other staff members were equally shaky on transfers. He then offered other solutions, none of which would work due to time constraints. It’s extremely frustrating when your financial institution can’t perform basic tasks. They also refused to raise my Zelle limit so I can handle the problem in another manner. I eventually had to go to a different branch. On top of their app being antiquated and not offering functionality that many other bank’s apps offer, it may be time to move on from CUTX.
- DMDaniel MontesOct 8, 20251.0Could not make a deposit because the system was down.
- MRMario RiveraSep 3, 20252.0They wouldn’t let me make a deposit to my landlords account because I didn’t have their DOB. Even though I had several receipts from previous deposits with name and last digits of bank account. I’ve done this at many other locations and have never had any problems completing the transaction.
- TDTom DekeyserAug 31, 20251.0I ended up closing my account. Half of the time the app is not current and there is no way to avoid the 10 dollar monthly fee. I have only had bad experiences with this bank.
Frequently Asked Questions About Credit Union of Texas
What is Credit Union of Texas and when was it established?
Credit Union of Texas is a member-owned, not-for-profit credit union founded by Dallas teachers in 1931, offering personalized financial services to over 150,000 members.
Where is Credit Union of Texas located and what are its operating hours?
Credit Union of Texas is located at 281 West Campbell Road, Richardson, TX 75080. It is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays and certain holidays.
What types of financial products and services does Credit Union of Texas offer?
They offer competitive rates on CDs, IRAs, savings accounts, auto loans, personal loans, home equity lending, mortgages, business banking, and lending solutions.
How can I access Credit Union of Texas's services online or through mobile apps?
Credit Union of Texas provides online banking through their website and mobile apps available on iOS and Android platforms.
Does Credit Union of Texas provide support in languages other than English?
Yes, Credit Union of Texas offers services in English and Spanish to accommodate diverse members.
What is the best way to contact Credit Union of Texas for customer support?
You can call their main phone at +1 214-818-3231 or their toll-free number at +1 800-627-0006 for assistance.
Are there surcharge-free ATMs available for Credit Union of Texas members?
Yes, members can use over 80,000 surcharge-free ATMs nationwide via Allpoint and MoneyPass networks.
What dining options are near Credit Union of Texas if I want to grab a quick meal before or after my visit?
Nearby dining options include Chipotle Mexican Grill, Jimmy John's, CAVA, Zoës Kitchen, SaWaDiKa Thai Zone, and La La Land Kind Cafe, offering a variety of fast food, Mediterranean, Thai, and cafe-style meals.
If I need professional financial advice nearby, where can I go?
Edward Jones - Financial Advisor: Willie Smith Jr and another Edward Jones office are nearby for financial advising and investing services.
What other services are available near Credit Union of Texas that might be convenient to visit in the same area?
Near Credit Union of Texas, you can find services like Floyd's 99 Barbershop for grooming, Comet Cleaners for dry cleaning, East West Bank for additional banking, and Texas Cardiology for medical needs.