Credit Union of Texas

Reviews

• MB

  Martin Brook

  Jan 13, 2026
  2.0
  Terrible customer service. I waited an hour at the Irving location. At Richardson location; I'm the only customer and they're keeping me waiting. I tried phone calls to customer service also but they never answer. In addition, when we opened accounts we opted for paperless. They never set it up and are charging us. Bad customer service on every front. My money and I will be going somewhere else.
• JW

  Jenna Whidby

  Dec 29, 2025
  2.0
  I visited this branch to open a Roth IRA and left feeling disappointed with the overall customer service. I made an appointment in advance and checked in on time. After waiting, another customer was assisted before me. When I asked about this, I was told that the advisor may not have realized she had an appointment and was on lunch. There was no apology or clear explanation. While waiting, I asked if there was any water available and was told it was in the front, along with coffee. Given the delay, it would have been helpful to have that offered earlier. When I eventually met with an advisor, she was friendly, but I was given conflicting information about the delay. During our conversation, I explained that I wanted to open a Roth IRA, but the discussion shifted toward a CD, which is a very different product. When I asked whether there were any benefits or considerations for teachers, I was directed to read a general eligibility document that did not address my question. At that point, I felt the guidance was unclear and decided to leave and try another branch.
• RH

  Renae Hooks

  Dec 10, 2025
  1.0
  I came in to do a wire transfer. The man I spoke with told me he wasn’t good at wire transfers and the other staff members were equally shaky on transfers. He then offered other solutions, none of which would work due to time constraints. It’s extremely frustrating when your financial institution can’t perform basic tasks. They also refused to raise my Zelle limit so I can handle the problem in another manner. I eventually had to go to a different branch. On top of their app being antiquated and not offering functionality that many other bank’s apps offer, it may be time to move on from CUTX.
• DM

  Daniel Montes

  Oct 8, 2025
  1.0
  Could not make a deposit because the system was down.
• RF

  Robert Fried

  Aug 9, 2025
  1.0
  $25 just open open an account; ridiculous.

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