PNC Bank

Reviews

• CD

  Christopher Diaz

  Mar 25, 2025
  5.0
  Very impressed with Earnest, Lou, Michelle, and Jennifer! This is a premiere bank in Plainview! Best service out of all the locations in the 806! Including Lubbock!
• WD

  Who Dat

  Apr 16, 2023
  1.0
  Not worth the effort
• MA

  MS AS

  Dec 19, 2022
  1.0
  I've never experienced such horrible customer service, and a complete disregard for a companies customer. On 12-19-22, at approx 10:36am, I called and spoke with a man by the name of Mr. Marshall. I was inquiring as to if I would be able to drive from Amarillo to cash the check with their bank since it was from Progressive and it is their bank the check was issued by. I explained I didn't want to wait the 3 day waiting period by using my own bank. I was told I can, that it would not be a problem. BUT I was not told I would be expected to pay $52.10 for the privilege of cashing their check at their bank. I was never advised of that until after I drove 1 hour and 10 minutes, from Amarillo to Plainview and attempted to cash it in person at approx 3:00pm. I explained the situation to the lady bank teller, and she could not have cared less. I asked then to speak to the manager. The Bank Manager, Luciano Martinez, was rude and told me that rather than calling and asking someone at the bank about my ability to cash the check, I instead should have looked it up through their policies. He insisted I was in the wrong because I got my inaccurate information from the bank teller working at the bank. He also falsely claimed it is fair to expect that people living in Amarillo would more than likely have an account with PNC Bank, rather than not, even though the closest PNC Bank is over an hour away from residents of Amarillo. He refused to do anything to help, and instead made me sure I would never want to bank with PNC Bank. The lady teller even tried to make me feel guilty for asking for help with their other customers able to hear me. Everyone except for Mr. Marshal was rude and inconsiderate. My check was from a car accident that has left me in financial trouble and unable to afford the loss of another $52.10 that was not disclosed to me before my long drive. I would have not went had I been made aware of such a ridiculous and greedy fee. This also had a negative effect on my stress and blood pressure as I was not prepared for this level of disrespect and humiliation.
• FF

  Flora n joe ferrer

  Mar 5, 2016
  5.0
  Love staff!
• RM

  Roseann Muniz

  Nov 11, 2015
  5.0
  I LOVE JOANN N REGGIE ...AND STAFF

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