PNC Bank

Reviews

• EG

  Ethan Gaona

  Oct 16, 2025
  1.0
  Do not use the atm to the right
• PE

  Patrick Emelife

  Mar 31, 2025
  3.0
  One of the main reasons I chose to bank with PNC was its proximity to both my job and home. Unfortunately, this specific East Broad Street location has a major inconvenience: you cannot access their ATMs 24/7 because the door’s (un)locking mechanism is broken — and all of their ATMs are located inside the branch. There is no exterior or drive-thru ATM available. This issue has persisted for over two months without resolution. I’m now seriously considering switching to Chase across the street, which offers consistent and convenient access. It’s disappointing because the staff at this branch are truly great — friendly, professional, and helpful. But in banking, convenience matters, and this ongoing issue makes basic access unnecessarily difficult.
• DH

  Dave H

  Dec 18, 2024
  1.0
  I don’t think none of them know what they are doing including the so called manager . Very sad I had close three of my Business accounts now with a different Bank .
• AS

  Aris Santana

  Jul 30, 2023
  1.0
  This PNC branch really needs to retrain the employees on manners and customer service especially the old lady with the red hair and glasses !!! I went in yesterday to cash my payroll check and she took forever looking at it then went to talk to one of the other tellers then to a manager. Then she proceeds to tell me “you need to call them” and I asked her “why what’s wrong” she started being rude and snappy and basically shooing me away continuously telling me “I don’t know! you need to call them I’m not cashing it” no explanation or anything, I worked at a bank for 3 years myself and there’s always an explanation as to why a service was being refused. I was okay with her not cashing my check but it was the way she spoke to me in such a rude and disrespectful tone which was so uncalled for. Just because I don’t hold an account there doesn’t mean I don’t deserve respect or be spoken to like that. I had to drive and extra 30 minutes to the PCN branch in Las Colinas and they took great care of me. Idk why she was giving me a hard time and being so rude but either retrain her on her customer service or she has got to go ! That is not the type of people you want representing PNC Bank.
• JV

  Joe Varghese

  Jul 9, 2022
  1.0
  This location staff are uneducated . Never solve any issues. I started with business account and personal account by last December. I ordered checks around $100 . Old manager left and new manager took the position. All the staff are rude . Every time they are intimidated me. Without my knowledge they closed my business account by March 10th. All of my checks are returned. I waited to solve the issues by June 26th thy didn’t solve the issues. The guy sitting in the front dusks. He is very rude and unprofessional . By June 28 I close my personal account. And leave this bank. Customer relations is very poor.

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