PNC Bank

Reviews

• LR

  Linda Rosamond

  Nov 5, 2025
  2.0
  Does anyone ever answer the phones in there. I don't have a car...a AP was taken from my account but was never received by Capital One Auto...my last payment on the car. Need answers, was told to call the bank. So tell me?answer your dang phones. Im ready to find another bank..this has gotten ridiculous. And don't tell me to go on ur facebook to get answers...I don't have a computer and don't have Facebook.😡
• JG

  John Gines

  Aug 4, 2025
  1.0
  ATM never works. Every weekend the ATM goes down. This is the only ATM for PNC Bank in the entire city of Killeen. ATM kept my debit card and showed an off-line message. Had to wait till the next morning, and was advised that my ATM card was shredded. This bank does not make cards and half of the time can’t make cashiers checks in the branch. Therefore, I’ve had to drive all the way to Temple just to get a debit card on the third of the month. Complete inconvenience being that bills are due and can’t be paid without the debit card. What’s the point of having a bank that can’t do simple functions?
• LT

  Lori Turk

  Feb 21, 2024
  1.0
  the WORST customer service i’ve ever experienced. i lost my wallet last week with my debit card, my ID and my credit card inside. i went to the pnc to possibly see what i could do to get some cash out as i really had no other option to pay someone who fixed my car. after walking inside an elderly lady was in front of me just standing there while the ladies behind the counter were having a conversation, one that was absolutely NOT about work. when the lady behind the counter saw me she called me forward but i let the older lady go, and the older lady politely informed her she had been standing there for a while already, the lady behind the counter rudely told her ‘ok well, we were talking.’ the older woman again politely said ‘that’s fine but i was waiting for a while’ english was very obviously not her first language and the lady behind the counter brushed her completely off and rudely handled the transaction needed by criticizing how the lady was going about it and overall being very impatient. finally it was my turn, i went up to the counter and explained my situation with my wallet and she cut me off before i could even finish and said ‘Ok well you can go to the ATM outside there’s nothing i can do for you’ i explained i didn’t have a contactless payment on my phone and it wouldn’t allow me to use it and now all three ladies inside the bank were insisting i go to the ATM outside and to just handle it there. hopeful, i went to the atm and lo and behold. it didn’t work. i went thru the drive thru and explained that id be willing to give them any info they needed in order to verify my identity, social security, birth certificate, i had my drivers license numbers MEMORIZED and i had my pnc bank app up and showing it to them. the lady simply smiled at me and said ‘you can come talk to the manager inside but there’s nothing i can do for you.’ No suggestions. No help. Nothing. she could’ve suggested that i go get a new debit card cut at the georgetown location as they have a card cutter, but clearly their conversation they were having was way more important than what i could possibly need help with. Bitter, sad, women. this is the last time i will get treated like this at this location, and through this banking. i’ve been a bbva and pnc banker for over a decade, but will be switching to a different bank as soon as possible. if this is just how their employees take care of you, i can’t imagine what the corporation does.
• FB

  Fuzzy Tedy Bear

  Apr 21, 2023
  1.0
  This bank has terrible customer service. They couldn't even be bothered to anwser the phone. I called 7 times in a 30 minute period and no one ever answered. When I eventually got into the bank the teller excuse was that they were busy. No apology or anything.

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