PNC Bank

Reviews

• LJ

  Loidy Jimenez

  Feb 7, 2026
  2.0
  They used to have the best customer service, when Tameka Edmond was there, but since the new manager, Ms. Tran, stepped in, it has been like she doesn’t know anything. I went to renew my CD, but she had to call someone else to do it for her; she claimed she didn’t have the permissions. After our conversation, she set up a meeting with a financial advisor and told me that when it was time to renew my CD, I should call her and she would get it done. I had to reschedule the meeting with the financial advisor. I emailed Ms. Tran and the advisor, but they never responded. Yesterday, I called Ms. Tran and asked her to renew my CD. She stated that she could not do it and that I needed to go to the bank. I drove to the nearest branch. They did it without me signing any documents, and they told me to call next time because I didn’t need to go to the bank. Definitely looking for another bank to invest my money.
• JW

  Jeannine Williams

  Dec 23, 2025
  5.0
  I am pleased to share that Ms. Kelly Tran the bank manager at PNC bank did a fantastic job in providing me with outstanding customer service. Specifically, she ensured my consulting business account was receiving all its benefits. Therefore, I highly recommend anyone to open up a business account at PNC on Rufe Snow!
• CJ

  Chris Johnson

  Nov 19, 2025
  1.0
  If you can open a bank account without ever stepping foot into a bank, then you should be able to process a dispute without waiting for a form to arrive in the mail. How is it ethical to receive my DL, SS, address, and all other personal information online. Yet you cannot process a dispute online? Just to reiterate: I was able to open three bank accounts without interacting with a human being. I received a bank card, direct deposit and a mobile app all from typing my social security number in a website. You easily are able to receive my personal data and money, but make it difficult to process a refund without using methods from 1970. I can double tap my power button on my phone and send $2500 to someone in seconds, but I can’t submit a receipt online? Instead I have to wait an entire week after my dispute for you to even give the letter to the post office. Now I wait for it to arrive at my house like I’m 95 years old. No sense of urgency with correcting your balance, they only care about getting their hands on your money. It is in their best interest to keep your account balance as low as possible in order to cash out on the monthly fees they charge. So why would PNC want to provide credit towards my account? As soon as this dispute is processed, I am finding another bank.
• ND

  Nathaniel D.

  Nov 1, 2025
  1.0
  The customer service at this branch is terrible. They are very unprofessional at this location.
• JW

  Jerry Webb

  Oct 31, 2025
  5.0
  Kelly Tran has helped us Soooo much with a business banking situation that we were confused about. She gave us understanding & superb service. She exudes trustworthiness & competence.she always greets us with a smile and gets the job done…She makes PNC look great.

Frequently Asked Questions About PNC Bank