We came here to take out a loan to purchase car from family member. We made the appointment about 1-2 weeks in advance. They called 30 minutes before appointment to confirm. Great! The appointment was set for 45 minutes. We get there and complete everything we need to (which took 1.5+ hours), only to realize that that they did not have a notary in office!? They knew we were there for a loan and never let us know this. They asked us to come back the next day (which means we had to bring our kids along this time). She told me it would be 30 minutes. Another 1.5+ hours later and multiple errors later, she tells us we need the seller present to sign a form. We voided our application due to the lack of communication and trust from this banker.
What should have been a quick 45 minute appointment to secure loan ended up being 3 hours of our time over the course of 2 days with minimal communication on what we needed to bring with us. This banker claims to have worked there for 10+ years, but acted as she had never completed an application like this before. Some advice - reach out way prior to appointment to confirm what we are needing and let us know what to bring.
RJ
Russ James
Aug 25, 2025
2.0
ATM only. NO Tellers. So, we don't really call this a "Bank", need a new name for poor service centers
CB
chef bhanuprakash
Dec 9, 2024
5.0
It's a great service, Rochna Jean, helped me very well,must recommend for pnc customers
BA
Blanca Avila
Jul 9, 2020
5.0
Excellent phone service , Erick was very good helping us on our problem
Thank you !
VV
V Villarreal
Jun 1, 2017
5.0
Polite tellers and great ATM access! User friendly all the time.
What are the operating hours of PNC Bank at 4925 N O Connor Rd, Irving?
PNC Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does PNC Bank offer online appointment scheduling?
Yes, you can schedule appointments online via their website or the PNC Mobile Banking app.
What types of banking products are available at this PNC Bank branch?
This PNC Bank branch offers checking and savings accounts, credit cards, auto loans, home equity, mortgages, investments, online banking, and bill pay services.
Is PNC Bank wheelchair accessible?
Yes, the branch has a wheelchair accessible entrance and parking.
Does PNC Bank at this location have a drive-through service?
No, this PNC Bank location does not have drive-through service.
Can I get an instant debit card at this PNC Bank branch?
Yes, the branch offers instant debit card availability.
What nearby medical facilities are close to PNC Bank in Irving?
Texas Mercy Medical Clinic and Arrow Spine and Sport are nearby medical facilities where you can seek medical consultation before or after visiting the bank.
Are there any nearby restaurants near PNC Bank where I can dine?
Yes, nearby dining options include Zalat Pizza, Le Peep of Las Colinas, Inihaw Avenue Filipino Kitchen, Piman Asian Bistro, Singko Bistro Asian Fusion, and Subway, offering a variety of cuisines to enjoy before or after your banking visit.
Is there public transit or other services near PNC Bank that can help me get there?
While specific transit stations are not listed, nearby services such as Nationwide Mutual Insurance Company and Haim Vasquez Immigration Law Firm can serve as local landmarks to help guide you to the bank.
How can I contact PNC Bank at Irving for customer service or assistance?
You can reach PNC Bank at 4925 N O Connor Rd by calling their main phone number at +1 972-705-4501 or their toll-free number at +1 888-762-2265.