I am extremely disappointed with the service I have received regarding my account issue. Despite calling customer care five times and visiting the branch in person to provide all requested information, my account fund transfer remains on hold. I was assured that the issue would be resolved within 48 hours, yet no progress has been made.
The repeated delays and the rude behavior I have encountered from your online representatives are unacceptable. Please release my funds immediately. Once my money is returned, I intend to close my account due to this experience.
I expect an urgent response and confirmation that this matter is being prioritized.
NK
Nutan Katapally
Sep 2, 2025
1.0
My recent visit to this PNC branch was incredibly frustrating. I was kept waiting for over an hour by the head of the branch (I believe he is a VP), even though he wasn't helping another customer. Instead of working, he spent the entire time chatting with someone. After waiting patiently for more than an hour, we decided to leave. His lack of professionalism and disregard for our time was completely unacceptable.
AW
Aerial Ward
Aug 2, 2025
1.0
The only time I've ever experienced bad customer service with a sprinkle of racism was at this particular branch location.
GG
Gojko Gardasevic
Jul 10, 2025
1.0
Lazy they do t respect other people’s time
YT
Yasaswini Tirumalasetti
Jun 26, 2025
5.0
Excellent Service – Smooth and Supportive Account Opening Experience
I recently opened an account at [PNC Bank], and I couldn’t be more pleased with the service I received. From the moment I walked in, the staff was welcoming, professional, and incredibly helpful. Cherie Moore guided me through each step of the process with patience and clarity, making what could have been a confusing experience feel simple and stress-free.
A special thanks to Cherie Moore, who went above and beyond to ensure everything was handled efficiently. She answered all my questions thoroughly, explained the account features clearly, and made sure I was comfortable and informed throughout.
It’s rare to find such personalized and attentive service these days, and I truly appreciate the time and effort she took to help me. I highly recommend to anyone looking for reliable and customer-friendly banking services!
Thank you once again!
What are the operating hours of PNC Bank at 7770 N Macarthur Blvd, Irving, TX?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank provide drive-through service at this location?
Yes, the PNC Bank location at 7770 N Macarthur Blvd has drive-through service available Monday through Friday from 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM.
What financial products and services does PNC Bank offer at this Irving location?
PNC Bank offers checking and savings accounts, credit cards, auto loans, home equity, mortgage services, investments, online banking, and bill pay services.
Is it necessary to schedule an appointment before visiting PNC Bank in Irving, TX?
No, appointments are not required to visit PNC Bank, but you can schedule one online if preferred.
Does PNC Bank provide any accessibility accommodations at this branch?
Yes, the branch offers wheelchair-accessible entrance and parking to accommodate customers with disabilities.
What special promotions does PNC Bank currently offer for new customers?
PNC Bank is offering a new customer promotion where you can earn up to $400. More details are available on their website.
What are some nearby dining options customers can visit before or after their banking at PNC?
Nearby restaurants include Chipotle Mexican Grill, McRowd Restaurant, Bombay Chopstix, Potbelly Sandwich Shop, Wendy's, Chick-fil-A, and The Halal Guys, offering a variety of cuisines from fast food to Asian and Mediterranean dishes.
Are there other banks or financial service providers near PNC Bank in Irving?
Yes, nearby financial institutions include Origin Bank and Mariner Finance, which offer banking, investing, and mortgage brokerage services.
What retail stores are close to PNC Bank where customers might shop?
Customers can visit nearby retail stores such as dressbarn for clothing, See's Candies Chocolate Shop for sweets, Sally Beauty for beauty supplies, and Gold N Carats for jewelry and fashion accessories.
How can I contact PNC Bank or access their mobile banking apps?
You can contact PNC Bank at +1 972-705-2864 or toll-free at +1 888-762-2265. Their mobile banking app is available for download on both iOS and Android platforms.