Business Details
About
Credit Union
Shell FCU is a member owned and operated cooperative serving Harris County. We offer a wide range of services at no-cost or at lower costs than traditional financial institutions, including more favorable rates on dividends and loans.
Anyone who lives, works, worships, attends school, or regularly conducts business in Harris County can bank with Shell FCU. Thank you for the opportunity to serve you!
Location
Hours
Reviews
3.2
93 reviews
5 stars
46
4 stars
3
3 stars
6
2 stars
3
1 star
35
- DHDJ “DJ” HSep 22, 20255.0Great banking experience
- TBTamara BakerAug 2, 20251.0I have banked here for several years. I have been to countless locations after hours to deposit money and absolutely none of their ATMS work! I have called & complained at least 5 times over the last year & half. And still none of their stupid atm touch screens work! It’s beyond ridiculous! Replace the damn atms because the stupid touch screens DO NOT WORK how hard is that to understand SHELL FEDERAL CREDIT UNION!
- JTJennifer TurnerJul 28, 20251.0Recent handling of widespread fraud, which our account was victim of, has been completely unacceptable. I’ve received more communication about the appointment I scheduled in the last 10 minutes than we did about the fraud to start with. They can hound you via text and email about products they want to sell you, but when they “issue” a fraud alert all they can do is post it on face book and as a link on the bottom have of their home page in an “Alerts” section that includes the likes of other alerts like $50 new member reward and the previous years annual minutes. The alert banner at the top of their page they only use for comments about fraud in general. We don’t even use the card they are claiming was compromised in a system other than their own as we just went through something similar a year and a half ago, replaced the compromised debit card and opted to use credit cards instead as the fraud dispute process with credit card is much easier and consumer friendly.
- JMJohn MtzMay 28, 20252.0After 5 years of not having any issues, suddenly my wife's debit card gets hacked. We get another one and THAT one gets hacked...all in the spand of 3 months. We got our money back but this is unacceptable. We will be leaving this CU.
- BRBetty RobinsonSep 26, 20245.0Great bank.
Frequently Asked Questions About Shell Federal Credit Union
What are the regular branch hours for Shell Federal Credit Union?
The branch is open Monday to Wednesday, and Friday from 9:00 AM to 5:00 PM, Thursday from 9:00 AM to 5:30 PM, and Saturday from 9:00 AM to 12:30 PM. It is closed on Sundays.
What are the online service hours for Shell Federal Credit Union?
Online services are available Monday through Friday from 7:00 AM to 10:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sunday.
What are the drive-thru hours at Shell Federal Credit Union?
Drive-Thru is open Monday to Wednesday from 7:30 AM to 6:00 PM, Thursday and Friday from 7:30 AM to 7:00 PM, Saturday from 8:00 AM to 12:30 PM, and closed on Sunday.
Does Shell Federal Credit Union offer telephone support?
Yes, the call center operates 24 hours a day, 7 days a week to assist customers.
What types of financial products does Shell Federal Credit Union offer?
They offer checking accounts, savings accounts, IRAs, money market accounts, business accounts, share certificates, auto loans, credit cards, personal loans, and mortgage loans.
What services are available at Shell Federal Credit Union?
Services include making appointments, investments, insurance, digital banking, notary, safety deposit boxes, wire transfers, VISA gift cards, cashier's checks, money orders, and Western Union.
Where is Shell Federal Credit Union located?
It is located at 1600 West Bay Area Blvd, Houston, TX 77058, USA.
Which nearby restaurants can I visit before or after my appointment at Shell Federal Credit Union?
You can visit Raising Cane's, a fast-food chicken restaurant located nearby for a quick and tasty meal.
Are there other financial institutions near Shell Federal Credit Union?
Yes, nearby financial institutions include Bank of America and Wells Fargo Bank, which may be convenient for additional banking services.
What nearby healthcare facilities are available around Shell Federal Credit Union?
Nearby healthcare options include Kelsey-Seybold Baybrook Clinic for medical services, and City Crown Home Health Agency for home health care.