Don't let the five star reviews fool you. My guess is their friends, family or co-workers. PNC bought BBVA a few years ago and they have underwhelmed me since. They removed the tellers from this pretty new branch and never put in the virtual teller machines they said they were going to which would allow deposits and cash back as well as any questions you might have because it's actually a live person on the screen. So you can only deposit and get cash through the ATM. When it's down you have to drive to another nearby city to do anything. What's the point of this branch now? If your only means for people to deposit and get cash is through the ATM you need to either install two of them or make sure the one you have always works.
MM
Michael McCorkle
Aug 28, 2025
3.0
Like an abandoned building. The 2 or 3 employees are nice & helpful, but no tellers, you can make a deposit, but they've gotta call an employee to come out and take your checks, they then disappear for a few minutes and return with your receipt and a sales pitch on how you can deposit your checks without coming in to the branch. Sign on the door says cash only available through atm here.
DS
Denise Springer
Mar 28, 2022
1.0
BBVA had its issues as a bank, but since PNC bought them out it has been awful. I've never experienced a worse bank in my entire life. They cannot help with anything. I've been trying to get an auto draft removed for 3 months and they cannot do it. They have not given their employees at the bank the authorization to do anything to help anyone. Everything has to go through their corporate office. We will be closing all accounts out as soon as the draft issue is resolved (if it ever is resolved!) I'd give zero stars, but that's not an option.