Poor service is standard at this location. Although it's the closest to our business, we avoid this branch anytime we need to visit a branch. They are just plain unwelcoming, unfriendly, and honestly give off a vibe they'd rather not be helping their customers. Staff, even management doesn't follow through with minimum expectations when they are handling their customers accounts and money. When it was bbva, these concerns didn't exist, they provided actual customer service, and less bs fees... As other have said, I'll be going back to chase for our business checking
KT
Krishna Thapa
Oct 16, 2025
5.0
Great customer service!!!
MG
Mark Gray
Aug 8, 2025
5.0
The 5 Stars are for Branch Manager Tameka Edmond. And someone else who helped us a lot in financial affairs after my Dad died at 96 years old, Christopher Morrison, Financial Advisor.
My Dad was really old, but my sister and I are kinda old ourselves. We needed the extra help Tameka and Christopher gave us.
Christopher helped us navigate through all my Dad's financial institutions, and Tameka helped us through the one that had to go through probate.
Tameka made sure we filled out all the paperwork correctly, and she sent it to the IRA dept. at PNC.
A problem came about once the papers left Tameka's capable hands. An IRA Associate in Pittsburg, who gave his name as "Joey", sat on the paperwork and did nothing for weeks. I called him later, and was told by him that it had been mailed, and to expect it any day.
Weeks later, I called again, and "Joey" (he would not give me his last name) said that the paperwork was not filled out correctly, and needed to be signed all over again.
So I called Branch Manager Tameka Edmond (Fort Worth, TX) again, who confirmed that the paperwork had been filled out correctly. She talked to "Joey's" boss in Pittsburgh, and, long story short, I am now holding the IRA check.
A true Fiduciary like Tameka Edmond can overcome the lackadaisical work ethic of a Joey. If PNC can't get rid of people like Joey, they need to pay him to stay home and do nothing. He is doing far more harm to an otherwise reputable company by coming to work, than if he didn't exist.
CJ
Cassondra Jones
Jul 15, 2025
5.0
Iman is really such a stand up man. He is very professional, great listener, and very understanding. I highly, highly recommend speaking to him about your banking needs!
CL
C L
Jun 13, 2025
5.0
The bank tellers are sooo friendly here. I have never had an issue with PNC or this specific location.
What are the operating hours of PNC Bank at 13388 North Fwy, Fort Worth?
PNC Bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does this PNC Bank location offer drive-through services?
Yes, PNC Bank has drive-through services available Monday to Friday from 9:00 AM to 5:00 PM.
Is the PNC Bank location wheelchair accessible?
Yes, the branch has wheelchair accessible entrances and parking.
What products and services does PNC Bank offer at this location?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services.
How can I schedule an appointment with PNC Bank at Fort Worth?
You can schedule an appointment online through their appointment setting page or via the Schedule app.
What contact numbers can I use to reach PNC Bank Fort Worth?
You can call the main phone number at +1 817-741-7630 or the toll-free number at +1 888-762-2265.
Are there any hotels near PNC Bank in Fort Worth for visitors?
Yes, nearby hotels include Hilton Garden Inn Fort Worth Alliance Airport, Residence Inn Fort Worth Alliance Airport, and Marriott Residence Inn, making it convenient for visitors to stay nearby.
Where can I grab a quick bite near PNC Bank?
There are several nearby dining options such as Taco Bueno, Wendy's, Arby's, and Stop-N-Go Gyros and Burritos for quick meals.
Are there any convenient gas stations close to PNC Bank?
Yes, QuikTrip and 7-Eleven convenience stores and gas stations are located nearby, facilitating easy fuel and snack stops.
What entertainment or leisure options are near PNC Bank Fort Worth?
You can enjoy entertainment at The Dinner Detective Murder Mystery Dinner Show or relax at local cafes such as Starbucks nearby the bank.