PNC Bank

Reviews

• CJ

  Cara-Christopher Jones

  Apr 1, 2026
  5.0
  I used to work for BBVA Compass before PNC Bank bought them out. I closed my accounts 10+ years ago b/c of the "issues" that I personally experienced with BBVA Compass. Fast forward to 2026 and I decided to give PNC Bank a try. I took advantage of a promotion they were offering when you're opening a new checking account, which thankfully did come in handy and right on time from the ETA that I was given when I opened the account on-line, lol Last month was the 1st time I visited the local branch. It's brand new and it's close to my home. Unfortunately, they don't have a drive thru so I had to go inside to see a teller, but to my surprise I was greeted by a gentleman named Cohen. He was polite and kind, even patient with me as I had to fill out a withdrawal slip. The only problem I ran into is when I was trying to cash a small check I was told PNC requires new customers to deposit all checks (except PNC checks) in the 1st year of your account opening. I asked if I was considered a new customer since I still had a credit card opened at BBVA Compass that was converted to PNC Bank, but was told that the credit card doesn't work as an established customer relationship of having a checking account open. I did ask the manager if there was an exception that could be made based on all factors of my accounts. I was told she would love to but the platform the tellers us wouldn't allow for the check to be cashed. I was pretty upset, but not at Cohen or the manager, just at PNC Bank for the policy. Regardless, both the manager and Cohen seemed very sincere in their responses. They delivered the information to me in a professional and empathetic way, so I finished the transactions without resentment. A couple weeks ago I came back to the branch to make coin deposits with my kids from their piggy banks. We were already informed before we came in to wrap the coins, so we were prepared. Cohen remembered me and greeted me just a kindly as he did the 1st time I came in. With 5 mins to go before closing, he was so helpful and polite to my kids as well. Let me not forget to give kudos to Tiffany as well. I have been in the branch twice when she has helped me make withdrawals. She also is kind and polite and greets me at the door. She even asks about my plans for the weekends. We enjoy small talk as if we have known each other for years. Her personality is very fitting for this type of professional environment. All this to say, Tiffany and Cohen have made my experiences at this PNC Bank location pleasant and professional. Keep up the good wok team!
• AC

  Andrew Conway

  Mar 25, 2026
  5.0
  The Forney branch is amazing. Laila is awesome she was also great at the Mesquite branch.
• AR

  Ann Ra

  Mar 22, 2026
  1.0
  I am absolutely LIVID. I have never changed my accounts for over 20 years. I went to the bank after they called me saying I could upgrade my accounts. I have NEVER EVER EVER had to pay for checking OR my savings and I have 25 dollars in fees. She told me the only thing I had to worry about was 500 TOTAL in my spend and reserve. I even specifically ASKED her if it was going to charge me fees. The gal flat out lied to me. I want my accounts BACK to being free. Update: they were friendly but the gist is they cant put it back to being free. I feel like the banking person conned me in January to change my accounts. Update 2: now I have limits on transfers from my savings too. This is ridiculous. I will never do anything with PNC ever again.
• SM

  Stanley Mathew

  Mar 18, 2026
  1.0
  Came to do notary with my contractor. Though I have an account with them, they didn't want to do notary. Unfortunate.
• MK

  M Kirksey

  Feb 1, 2026
  5.0
  I have been banking at PNC for a long time and am so glad they opened a branch in Forney! Everyone in the bank is friendly and knowledgeable. They all display a teamwork approach to handling your business! Shout out to Elmer Chirino for his detailed explanation of my questions and his genuine compassion toward my issue.