Every time I go in there, I am greeted and treated like I am important. The service has never been anything but excellent for me.
RR
Ryan
Aug 5, 2025
1.0
Terrible customer service and attitude from employees! Every time I go it's one teller and a long line and if you mention it to the staff they could care less! They just go to their offices and sit and talk.
This has to be the worst bank I have ever dealt with! Consistently the same thing anytime I go. Looking for another bank to deal with, all the customers in line are standing there complaining about the same thing every time I go. Just find any bank except this one, search as hard as you want and you will not find a worse bank in El Paso!
NH
Nuria Homedes
Oct 28, 2022
1.0
I called. They picked up, and put me on hold for more than two hours until I hang up. Personnel is poorly trained, so when I assisted a foreign friend who came to El Paso to open an account we were given incorrect information. What we were assured he could do, six months later remains impossible and nobody is able to resolve an issue that should have been taken care when the account was opened. We have spoken with different persons (each one referred me to others, often incorrectly), visited the branch, wrote a letter to headquarters.. All to no avail. I would not recommend this bank to anyone.
RA
Ray Aranda
Jan 22, 2021
1.0
Front end employee Michael at 12:30 PM was very rude was trying to explain that I drive a big commercial truck I need it to pay off my loan told me to go through the ATM even though the website states that it to be in person at the bank
There was only one other customer in their window state that it can be up to three people the person in front of him look like it was just a friend that he was carrying a conversation with or maybe a other employee: I have paid off two of my two of three loans and Was hoping to ask about a refinance on the house but had a bad experience today taking my business elsewhere
DD
Dianna Dominguezz
May 4, 2020
1.0
This place has horrible customer service! They just cut you off while you’re talking! So rude!
What are the regular business hours for PNC Bank at 690 Sunland Park Dr, El Paso?
PNC Bank is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does this PNC Bank branch offer drive-through services?
Yes, the branch offers drive-through services which are available during business hours: 9:00 AM to 5:00 PM Monday to Friday and 9:00 AM to 1:00 PM on Saturday.
Can I schedule an appointment online before visiting PNC Bank?
Yes, you can schedule an appointment online through their appointment setting service at the provided URL.
What types of banking products and services does PNC Bank provide at this location?
The branch offers products such as checking, savings, credit cards, auto loans, home equity loans, mortgages, investments, online banking, and bill pay services.
Is PNC Bank accessible for customers with disabilities?
Yes, this branch has a wheelchair accessible entrance and parking to accommodate customers with disabilities.
Are there language services available at this PNC Bank location?
Yes, the branch provides services in Spanish to accommodate Spanish-speaking customers.
What are some nearby banks where I can find additional ATMs or banking services?
Nearby banks and ATMs include BBVA Bank and Bank of America ATM, which can be useful if you need additional ATM locations or other banking services.
What entertainment and dining options are located near PNC Bank?
Near the branch, there are several dining options like Carino's Italian, Johnny Carino's, Raising Cane's, Olive Garden Italian Restaurant, and Buffalo Wild Wings. For family entertainment, you can visit Chuck E. Cheese or Urban Air Trampoline and Adventure Park.
Where can I find nearby wellness and spa services around PNC Bank?
Hand & Stone Massage and Facial Spa and SEPHORA are nearby, offering massage therapy, skin care, beauty services, and wellness products.
What automotive and convenience services are available close to PNC Bank?
Nearby automotive services include 10-4 Tow of El Paso and Brake Masters El Paso. For convenience, there are stores like Circle K and the Corner Store nearby for quick shopping and fuel needs.