Shell Federal Credit Union

Reviews

• AG

  Ashley Garcia

  1 day ago
  1.0
  I am extremely upset and frustrated with how Shell Federal has handled my account. I have repeatedly attempted to contact Shell specifically Jacqueline, the supervisor assigned to my case with no success. I called on Monday and was told my situation would be escalated to a supervisor and that Jacqueline would contact me. I never received a call. I called again on Tuesday for an update and was told she was busy and would return my call later that day. It is now Sunday, and I still have not received any communication. I have been a member of Shell Federal for years and expected a much higher level of service. It is extremely frustrating to feel as though my account and my concerns are not being taken seriously. I would like this matter escalated to a higher level of management. I am requesting a call back as soon as possible so that my account and this situation can be properly addressed. This matter has been pending for several days and is of high importance to me. I would greatly appreciate someone from upper-level management contacting me promptly to discuss and resolve this issue.
• AH

  Anthony Hernandez

  3 days ago
  4.0
  I’ve been a member for nearly three months and so far, I really like Shell FCU. The staff is always super friendly, knowledgeable and helpful with anything. The branch I go to always has little to no wait times and the overall experience just feels more comfortable & personal compared to the big banks. I will say, the only frustration I’ve ran into is with new member account restrictions like waiting to be able to do Zelle for 30 days, mobile deposits or external transfers at 90 days and holding checks for 9 business days until you reach 90 days of membership. I understand its to protect members and the credit union from fraud & to keep things secure, so understandable but annoying at times. If you’re switching from a different bank, I’d recommend keeping that one for 90 days until you can fully use your Shell account(s)
• CM

  Charline McLauchlin

  Oct 22, 2025
  1.0
  I have always loved this bank. I have been with them for many years. Have done 2 personal loans with them to consolidate some debt and both times when completing the loan I was told I had to sign up for their life and disability insurance on the loan in case something happens then the loan would be covered. This charges a certain percentage of your principle each month to be added to the loan. I am on my second loan with them and entering this information into excel to help me keep track of my balances better I found the math was not math-ing. Their %'s are are either not the same each month or they are talking them from a number other than the current principle. I did some research and found in fact that I do not and did not have to sign up for this feature. I was lied to and tricked into this both times and after calling the bank to ask this be taken off I asked why I was told this was a requirement on personal loans when I signed up. Instead of any type of answer or even an apology, the lady tells me I will not be getting a refund. I didn't ask for a refund I asked for a reason. Made me so mad. They have always been so nice here but after finding out I was misled into paying more money on top of the interest rate I am paying and then the banker catching at attitude with me getting defensive over their deceptive practices, I will not be banking here much longer. Completely uncalled for when they were the ones that did something wrong in the first place.
• MM

  Monica Medina

  Sep 24, 2025
  5.0
  Excellent service! ... Having the opportunity to work with a representative such as Miss Lesly Correa who is kind, informative, patient and respectful is a reflection of the high standard of professionalism that this branch provides for its members. She answered so many questions for my sisters, my mom and I without hesitation. I've been banking with Shell FCU for over 5 years and I feel fortunate that I've always had a great experience 🙏 Thanks again Lesly!
• GM

  gayla martin

  Sep 12, 2025
  5.0
  Have been a member for years. Always great service.

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