Business Details
About
Credit Union
Shell FCU is a member owned and operated cooperative serving Harris County. We offer a wide range of services at no-cost or at lower costs than traditional financial institutions, including more favorable rates on dividends and loans.
Anyone who lives, works, worships, attends school, or regularly conducts business in Harris County can bank with Shell FCU. Thank you for the opportunity to serve you!
Location
Hours
Reviews
3.4
148 reviews
5 stars
81
4 stars
6
3 stars
4
2 stars
9
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported poor service, long wait times, and rude interactions.
Account Management Issues
Numerous reviews highlighted frustrations with account management, including holds on deposits, poor communication regarding account status, and issues with loan processing.
Trust and Reliability
Several customers expressed a loss of trust in the institution due to mishandling of accounts, especially in sensitive situations like bereavement, leading to a desire to switch banks.
Positive Experiences
Despite the negative feedback, there are many positive experiences shared by long-term members who appreciate the helpfulness of certain staff and the overall banking experience.
- JWJudith Wisdom4 days ago5.0Have never been disappointed with all my banking needs in 55 years.
- RPRyan PhanJan 5, 20261.0I would not recommend banking here. They practice the same deception as all the other terrible banks with how they process your transactions. You never know what truly in your account on any given day, And They will charge you infinite overdraft fees. This is a predatory bank at this point now, unfortunately
- DTDavid TraylorJan 2, 20265.0I received a new car loan from Shell FCU. This was my first transaction with Shell FCU. Their interest rates were very competitive. The loan application process was efficient and easy to complete on line. The staff was very knowledgeable, helpful and friendly.
- LLLulu LopezDec 26, 20255.0So happy I’ve always banked with Shell Federal Credit Union Over 15 years They are wonderful
- AHAngellica HenryDec 20, 20251.0I am extremely dissatisfied after being a member for four years. I made a mobile deposit last night and was informed that the funds were available immediately. Today, I received a call stating that half of the deposit would be placed on hold until January 30th. I have never had a returned or problematic check, and I also have multiple direct deposits regularly coming into my account. What made this situation worse was the interaction with Karen, who was abrupt and dismissive. I was treated as though my long-standing relationship and positive account history did not matter. This experience has significantly damaged my trust. As soon as time permits, I plan to close my accounts, transfer my auto and move my banking relationship primarily to my second financial institution as loyalty and history isn’t a factor here.
Frequently Asked Questions About Shell Federal Credit Union
What are the regular lobby hours for Shell Federal Credit Union?
Shell Federal Credit Union's lobby is open Monday through Friday from 9:00 AM to 5:00 PM, Thursday until 5:30 PM, and on Saturday from 9:00 AM to 12:30 PM. It is closed on Sundays.
When can I access Shell FCU's online services?
Online services are available Monday through Friday from 7:00 AM to 10:00 PM, Saturday from 9:00 AM to 5:00 PM, and are closed on Sunday.
What are the drive-thru hours at Shell Federal Credit Union?
Drive-thru hours are Monday to Wednesday from 7:30 AM to 6:00 PM, Thursday and Friday from 7:30 AM to 7:00 PM, and Saturday from 8:00 AM to 12:30 PM. The drive-thru is closed on Sundays.
Can I access telephone support 24/7 at Shell FCU?
Yes, the call center telephone support is available 24 hours a day, 7 days a week.
Who is eligible to become a member of Shell Federal Credit Union?
Anyone who lives, works, worships, attends school, or regularly conducts business in Harris County can become a member of Shell FCU.
What types of financial products does Shell Federal Credit Union offer?
Shell FCU offers checking accounts, savings accounts, IRAs, money market accounts, business accounts, share certificates, auto loans, credit cards, personal loans, and mortgage loans.
What financial services are available at Shell FCU?
Services include appointments, investments, insurance, digital banking, notary, safety deposit boxes, wire transfers, VISA gift cards, cashier's checks, money orders, and Western Union services.
Where is Shell Federal Credit Union located?
Shell FCU is located at 301 E 13th St., Deer Park, TX 77536, USA.
Are there dining options near Shell Federal Credit Union?
Yes, nearby dining includes Burger King, McDonald's, Antonio's Italian Grill, Ken's Restaurant, and Popeyes Louisiana Kitchen for various fast food and restaurant options.
What nearby services can customers use along with Shell FCU's offerings?
Customers can access nearby services like Western Union for money transfers, The Rusty Trombone Music Shop for music and automotive needs, and Carpet Cleaning Deer Park TX for home cleaning.