I had a very disappointing experience at PNC Bank with an employee named Alif. His attitude was unprofessional and unhelpful, and instead of assisting me with my concerns, he made the process more frustrating and insulted me. I expect a higher standard of customer service, especially from a bank that handles important financial matters. Unfortunately, this interaction left me with a very negative impression of both this branch and PNC Bank overall.
DR
Dwana Roberson
Jul 22, 2025
5.0
Love it I needed to open an account in a rush and I was able to get that done I'm so happy I will recommend PNC to everyone I know that looking for a bank
JD
John Doe
Oct 15, 2021
5.0
Excellent customer care.
As long as Candy and Michelle are working at this branch I’ll be a customer. When they leave I will leave.
BS
Belinda S
Oct 5, 2020
1.0
Kandy the teller is super rude. I came into get change, waited with no one else there for a ridiculous amount of time and she made it seem like I couldn't get it because I don't have an account with them. My organization does, but I do not. In addition, my personal bank was closed for the day. It shouldn't matter if I have an account to give me change for cash. I do know that I'll never open a personal account here given the treatment.
What are the regular branch hours for PNC Bank at 14852 Preston Rd, Dallas?
PNC Bank is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Is there a drive-through available at PNC Bank on Preston Rd?
Yes, PNC Bank offers drive-through service from 9:00 AM to 5:00 PM Monday through Friday, and from 9:00 AM to 1:00 PM on Saturdays. It is closed on Sundays.
Can I schedule an appointment online at PNC Bank?
Yes, you can schedule an appointment online via their appointment setting page at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc07107342&lnksrc=branch-listing-appointment.
What banking products and services does this PNC Bank location offer?
This PNC Bank location offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investments among its products and services.
Is PNC Bank accessible for people with disabilities?
Yes, this PNC Bank location has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Does PNC Bank on Preston Rd recommend any nearby dining options?
Nearby restaurants include Besa's Pizza & Pasta for Italian cuisine, Kava Culture Kava Bar, Pho is for Lovers for Vietnamese food, and McDonald's for fast food. These offer convenient dining options before or after your banking visit.
Are there any nearby banks close to PNC Bank on Preston Rd?
Yes, nearby banks include BBVA Bank and Veritex Bank, which are convenient alternatives in the area.
What health and medical services are near PNC Bank?
Nearby health services include Texas Wisdom Teeth and Dental Implants, Dr. Linda Masek pediatric dentist, and CareNow Urgent Care - North Dallas for urgent medical needs.
Are there any nearby grocery stores near PNC Bank?
Trader Joes is a nearby grocery and liquor store, ideal for customers wishing to shop before or after visiting the bank.
How can I contact PNC Bank on Preston Rd for customer service?
You can call PNC Bank directly at +1 972-705-4525 or use the toll-free number +1 888-762-2265 for assistance.