PNC Bank

Reviews

• JS

  Jazz S

  Oct 8, 2021
  4.0
  Busy during lunchtime, but staff was able to get to me at a reasonable time considering the amount of customers inside and in the drive-way. Should have more than one person manning the front during peak hours though. The gentleman teller was stressing! And I can't blame him, with about 3 customers to attend to basically alone and probably another 4-5 waiting in line when counting both inside and drive-in. Manager should have stepped in to help more.
• LM

  Liz Martin

  Jan 5, 2021
  1.0
  My husband called this branch today to ask for some assistance with an issue in our account. The lady that he spoke with started off the conversation incredibly rude and unwilling to listen or help. When he asked to speak to a manager, the lady he was speaking to claimed to be one- though I hope this isn't the case. As the conversation escalated the "manager" proceeded to raise her voice at my husband. I have never witnessed service this poor in my life- especially from someone that claimed to be a manager. Nobody deserves to be treated or spoken to the way we were. BBVA needs to do something about this branch.
• LP

  Louis Parham

  Aug 16, 2019
  1.0
  Very poor management at this branch, there should be some cooperate review of the managers capabilities. I used the atm outside for a serious amount of money not only did it take my money It says it was retained and not posted to my account, but I went inside to just get some help with the situation not only was everyone rude in the whole entire bank but refused to give up the cooperate office number. They also blamed me for the whole situation saying it was my fault the machine Jammed so not only poor management, but faulty atm machines and rude bank tellers and bank managers. I will be closing out my account after this is resolved. This is ridiculous I had my money taken and if this isn’t resolved properly guarantee BBVA will be hearing from my lawyer.

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