PNC Bank

Reviews

• EJ

  E Johnson

  Dec 19, 2025
  5.0
  Induni, Phillip were very welcoming and friendly. Highly recommend this location. Polite 👍
• FF

  Freedom Fresh

  Aug 27, 2025
  1.0
  Call this bank no one answers the phone just keeps ringing and ringing and ringing every time. I try to do something with PNC Bank. I gotta jump through multiple hoops just to get basic information. Absolutely terrible bank the deal with.
• CG

  Curtis Gilgan

  Jan 6, 2022
  1.0
  Unfortunately, my business accounts transferred to PNC after they acquired BBVA in late 2021. PNC customer service has been abysmal. First, the signature updates that were executed prior to the BBVA Investments acquisition was lost in the transfer and needed to be completed again. Secondly, I have simply been trying to get both the PNC Banking and PNC Investment accounts visible thru online banking after the BBVA Bank acquisition in October 2021 – months have passed and still no success. 1. First, the hotlines are consistently overwhelmed (wait times are consistently at least either as a result of not having made the appropriate staffing adjustments to account for the additional customers post acquisition and / or they were simply understaffed to start with. 2. Secondly, I’m not even sure why they have the customer service numbers since apparently only the branch representatives can help – and, unfortunately, regular promises of follow-up from the branch go unfulfilled. 3. Thirdly, I have been the Stassney and Manchaca branch several times to resolve this issue – each time I am assured that it will be taken care of and each time I have been disappointed. I’m fairly sure I’ll get a rote response like their normal one to the BBB “PNC takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.” 1. First, from my experience and the many comments of others, I see no evidence that PNC takes our customers concerns or even the customers themselves seriously at all. 2. Secondly, it will be interesting how long it will take to resolve this simple update.

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