Vivian is so passionate at what she does, I love this branch…it’s her interpersonal skills that make you feel they’re more caring towards their customers-and their financial goals - kudos 🔥🔥🔥
QM
Quinita McKinney
Jan 3, 2026
1.0
🔴WARNING🔴 LONG POST!!! First I would like to say that I NORMALLY go to the Highlander location, I always have! Today they were having issues and recommended the South Matlock location which is literally 5 mins away. As I walked in I noticed it was empty. All of the associates were in 1 office as if they were in a meeting (about 4 people at 3pm on a FRIDAY). A lady greeted me simply saying "Hello!" She didn't say I'll be with you in a minute or ANYTHING! JUST "HELLO!". I walked in and stood there in PLAIN sight for a few minutes. NOTHING! So I walked over AGAIN in PLAIN sight where they ALL could see me and took a seat. NO RESPONSE FROM NO ONE! They continued to have their little meeting not so much as a "Mam we'll be with you in a second! Give us a minute." NOTHING AT ALL!!!!!!!! They literally acted like I was invincible! I set there for about 5 to 7 minutes. After noticing that they were TOO BUSY to help me I got up and walked OUT! As I was walking out I hear the ladies voice saying something to me but since I was INTERRUPTING THEM and their little meeting at 3pm on a FRIDAY I just excused MYSELF! When I tell you I will NEVER go back to this location again.... I mean simply THAT! If this was the ONLY location left near me I would LITERAALY CHANGE BANKS BEFORE I GO BACK TO THEM! I am one that may only go to the bank once a YEAR...if THAT! So when I do go to the bank I need help that I cant get on the app and I want FACE TO FACE interaction not no over the phone foolishness with a million questions about my last transaction or my last deposit ETC. To feel like the ONE time that I do go in the bank that I am inconveniencing THEM is mind blowing to me! To the PNC Bank location on SOUTH MATLOCK on the I20 service road just in case you may have forgot.... IT IS YOUR JOB TO ASSIST CUSTOMERS!!!! IF YOU DONT LIKE IT.... QUIT!!!!
AJ
adam justus
Aug 26, 2025
1.0
This branch is a waste of space. Why would you have a bank with no cash.
CB
Chuck B
Aug 22, 2025
1.0
This is a bank that doesn't care who you are. They aren't willing to provide the time or resources to give your money to you unless you carry around their special little card
What are the business hours of PNC Bank at 4001 Matlock Rd, Arlington?
PNC Bank in Arlington is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does PNC Bank provide wheelchair accessible facilities?
Yes, this PNC Bank location has a wheelchair accessible entrance and parking.
What services are available at this PNC Bank location?
This PNC Bank offers video banking machines, ATM access, safe deposit boxes, wire transfers, loans specialist support, cashing non-customer checks, and has handicapped access.
Can I make an appointment to visit PNC Bank?
Yes, appointments can be scheduled online via PNC's appointment system, though appointments are not required for visits.
What types of accounts and financial products does PNC Bank offer?
PNC Bank offers checking, savings, credit cards, auto loans, home equity, mortgage, investments, online banking, and bill pay services.
How can I contact PNC Bank in Arlington?
You can call the main phone number at +1 682-218-5100 or toll-free at +1 888-762-2265.
What nearby dining options are available around PNC Bank?
Nearby dining includes Fat Straws - Arlington (bakery and bubble tea), Sweet Tomatoes (salad bar), India Grill (Indian and pan-Asian cuisine), Bonchon Arlington Highlands (Korean), Wendy's (fast food), Dos Gringos (Mexican), Mercado Juarez Restaurant (Tex-Mex). These options are great for grabbing a meal before or after visiting the bank.
Are there other financial services near PNC Bank in Arlington?
Yes, Regions Bank, Wells Fargo Advisors, and WELLS FARGO BANK are nearby, as well as Western Union for money transfer services, providing additional financial options close to PNC.
What nearby shops and services could I visit while at Arlington Highlands?
In the Arlington Highlands area near PNC Bank, you can visit Mattress Firm (furniture store), BlinQ Fashion Boutique (women's clothing and beauty), Toni & Guy (hair salon), and various health and counseling services like GivingHope Behavioral Health and Therapy Central.