PNC Bank

Reviews

• MS

  Mandy Anderson Suiter

  Feb 27, 2024
  3.0
  Three stars because I have no issue with the branch. While trying to reset my password on the app, I was prompted to call customer service. PNC makes this process easy; go through simple prompts, and there was an agent on the line within 3 minutes. Delightful! However, the agent was rude and unresponsive. There was dead air when I asked questions. She finally tells me that I have to go into the branch to resolve my issue. Naturally, I asked why; she repeated, "You have to go into the branch." I asked her in various way WHY, and I was very courteous. After asking for the fourth or fifth time, she said, "I can't tell you. You have to go into the branch." She mumbled something that resembled "bye" and disconnted. I then tried using my PC for the password issue. I was able to do a password reset without a problem; there were no messages or alerts on my accout. What has happened to customer service?!
• JJ

  JANE

  Nov 4, 2023
  5.0
  Rushed to this branch to do a transaction without an appointment. An employee called Tian Jin helped me timely. He was super nice.
• NA

  Nino Arzon

  Aug 21, 2023
  5.0
  I came to this bank to set up estate accounts for my recently departed parents. I spoke with Jay Bowen, and he helped me take care of everything. He was professional, and sincere in how he worked with me and worked hard to make it an easy process. Jay was wonderful to work with and I would recommend this location to anyone. I had recently gone to the Irving location and they did not know what they were doing. Jay made it a very smooth process. I appreciate it very much and hope to continue working with PNC and Jay for the foreseeable future. Thank you. Balduino (Nino) Arzon.
• MB

  Marisa Bailey

  Jul 21, 2022
  5.0
  We love banking at PNC. Everyone at this branch has been extremely helpful and kind to us. They have gone out of their way to help us with any issue. And I love the virtual teller option!

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