Business Details
About
Credit Union
Rhode Island Credit Union has experienced many changes throughout our history. The Board and Management have continued to respond to industry changes in an effort to keep up with an ever changing financial and technological market. Our unique business model where credit union members are the owners of the institution proves to be as effective today as it was in 1946 when Rhode Island Credit Union was founded. The idea of serving only the needs of credit union members, not distant shareholders is what guides our decision-making process.
It is inevitable that changes will be made from time to time to keep the Credit Union viable and competitive. Like every other business, we adapt to the business realities of our time. Even as changes happen, we will continue to work hard to maintain our commitment to personal service and our dedication to strengthening the outstanding relationships with our existing and future members in the communities we serve.
Location
Hours
Reviews
2.9
71 reviews
5 stars
31
4 stars
3
3 stars
2
2 stars1
1 star
34
- SMShanie MyrsTear6 days ago5.0Always have a good experience at this branch. Nice people, can deposit money, get loans no issue. Hardly have written a check in years since online bill pay does it for me. Calls me with a human if they have questions, and responds to online inquiries when I send them. Online experience in general is great. What else can you ask for? I suppose the only criticism is it’s hard to get $1 coins from them and I can’t find a log of payments online for my mortgage but I haven’t messaged about that yet!
- SCSucely Del CidDec 26, 20251.0They should give customer service classes to the “ladies”working at the counters; the service is terrible!
- MRMatthew RifeDec 14, 20255.0Love it
- JTJoseph TrilloNov 3, 20251.0Branch manager doesn’t respond to calls regarding active loan. Employees are improperly trained and versed in loan products. Disappointing experience all around.
- TSTia.Shevel SterlingOct 3, 20251.0I recently visited the Providence branch regarding a loan I had applied for online, and my experience with one of the staff members, JoAnna Zackarian, (Branch manager )was extremely disappointing. I was asked to provide my Social Security card, which I did, but I was then told I needed a “different” Social Security card because mine supposedly had a “restriction.” I explained that I am a permanent resident with a valid Green Card, which authorizes me to live and work in the U.S. Instead of accepting that, she insisted I provide a passport and visa—even though permanent residents do not have visas. When I reminded her that I am already a member with an active car loan since 2022, she dismissed it and even said she didn’t know how I got that loan back then. She also made an unnecessary and insensitive remark that she couldn’t relate to my situation because she was “born here.” What frustrated me most was her refusal to even verify with underwriting whether my Green Card was sufficient. She simply insisted on documentation that doesn’t apply to permanent residents. The lack of professionalism, cultural awareness, and customer service was very discouraging. As a long-time member, I expect respect and fair treatment. Unfortunately, this interaction left me questioning how Rhode Island Credit Union values its diverse members. I hope management takes steps to provide better training, so other members don’t face the same kind of treatment I did.