They are horrible I went in yesterday afternoon to open a savings account and one of the ladies ask for my forms of id I gave her my driver’s license, social security card, and birth certificate the lady went to scan my ids after she does she comes back with only my social security card and birth certificate and no license I asked where my drivers license is they said it was fake I said how is it fake I went on PENNDOT to get a duplicate and I have the emailed receipts from PENNDOT she than says we scanned it and when we did it was fake so I left. The next morning I called to speak with a supervisor and was told there was not one available I explained to him everything that happened and I told him if I don’t get my drivers license I’m gonna report it stolen after that he hung up not even 1 minute after hanging up I get a call from the manager at PNC stating I can come for my drivers license it’s not fake. Whatever you do don’t go to PNC bank they are frauds.
MM
Matthew
Oct 25, 2025
5.0
I'm rating this 5 stars because the employees were kind enough to give us lollipops (I'm not joking)
CD
Charlie Darrien
Oct 23, 2025
1.0
My employee came in to cash a check that he was given by a random act of kindness from a handicapped man that he helped. He called me very excited to cash his $1000 check at the bank 2 miles away from his hotel at the bank the check was drawn on which was PNC bank. He walked in, the lady said she had to verify the check. She could have simply called the man to verify as his number was on the check, but instead she turned him away and refused to cash the check. They both had endorsed the back of the check, she refused it because she said he signed it also and he would have to write a new check. Now I bank with my businesses at 3 different banks, none are PNC, and anytime a check is in question, they call me. She could have called him. But she refused to help him and turned him away. I don’t think it had anything to do with the check having an issue. My employee who is one hell of an employee and a stand up guy is picture below and I don’t think he deserved to be treated that way. He did a mobile deposit with his check online.
BL
Bill L
Jun 27, 2025
2.0
I have had a business account with this bank for more than 20 years and they have done a good job for me (4-5 stars). However, I went in today to redeem savings bonds I bought from them, I believe when they were in the Wyoming Valley Mall back in the 1990s, and they refused to do so because I do not have a personal account with them.
KM
Karen Munoz
Apr 26, 2019
1.0
Management needs to step in quickly and help this PNC . It’s horrible undermanned. Wait time is 45 min minimum to cash or deposit. Horrible waste. I am looking for another bank if they don’t shape up
This is a horribly understaffed unit.You need a good 45 minutes to complete any task. Extremely disappointed
What are the regular operating hours of PNC Bank in Wilkes Barre Township?
PNC Bank in Wilkes Barre Township is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through banking services and what are its hours?
Yes, PNC Bank offers drive-through services from 9:00 AM to 6:00 PM Monday through Friday, and from 9:00 AM to 1:00 PM on Saturdays. It is closed on Sundays.
What types of banking products are available at PNC Bank in Wilkes Barre Township?
PNC Bank offers checking, savings, credit cards, auto loans, home equity loans, mortgage services, and investments.
How can I schedule an appointment at PNC Bank?
You can schedule an appointment online via PNC's appointment setting page at https://www.pnc.com/en/apps/appointment-setting/schedule-appointment.html?questionId__propid=DSA_ExtDir&locationid=pnc03000325&lnksrc=branch-listing-appointment or through their Schedule app.
What are the payment options accepted at PNC Bank Wilkes Barre Township?
PNC Bank accepts payments via cash, check, financing, Visa, and Zelle.
Does PNC Bank in Wilkes Barre Township have wheelchair accessible facilities?
Yes, the bank has wheelchair accessible entrances and parking to accommodate those with mobility needs.
What services are offered on-site at PNC Bank?
On-site services include cashiers checks, safe deposit boxes, wire transfers, loan specialists, cashing non-customer checks, and ATM availability.
Which nearby dining options can I visit before or after my banking at PNC Wilkes Barre?
Nearby dining options include Wendy's, Red Robin Gourmet Burgers, Bob Evans, Chick-fil-A, Mizu Sushi, Lucky's Sporthouse, Bennigan’s bar, Kinya Ramen, Cracker Barrel Old Country Store, and Starbucks. You can easily grab a meal or coffee before or after your visit.
Are there any nearby hotels if I need accommodation close to PNC Bank?
Yes, nearby hotels include Hilton Garden Inn Wilkes-Barre, Hilton Garden Inn Wilkes Barre, Hampton Inn & Suites Wilkes-Barre/Scranton, PA, and Motel 6, convenient if you need lodging during your visit to the area.
What nearby services can help with shipping or printing needs around PNC Bank?
The FedEx Office Print & Ship Center is nearby for printing, shipping, and post office services, useful for business or personal errands during your visit.