I have managed 2 Fortune 25 Sales Organizations in my 35 Career in Corporate America. I am here to tell you that this Thorndale Branch is a poorly run business. I have been in this Branch when I was the only customer in the Branch with nobody helping me and meanwhile, there were 4 PNC employees sitting around their offices or cubicles. Moreover, I have also been in this Branch with a line of 5 customers and guess what? 1 Teller was available and 3 other PNC employees were in their Cubicles with no customers. What did I do? After seeing this PNC operation, I went next door to The Citadel Credit Union Bank. OMG. The people at the Citadel Bank were jumping out of their chairs to help every customer who came through the door. I was absolutely shocked. Guess what I did?
YS
Yvonne Sweeney
Jun 17, 2023
2.0
Regularly, on a Saturday they only have two people working in the entire bank and the air conditioner isn’t on so it’s always stuffy and stifling hot.
DS
Dennis Stingel
Apr 28, 2021
2.0
I was a PNC customer for about 3 years, didn’t have any issues and was generally pretty happy.
When I did eventually have an issue I called and was told it was being taken care of within 10 days. When two weeks passed and it wasn’t taken care of I reached out again. I was told that they had nothing on record. I provided the date, time and length of the phone call and asked they double check. They told me it would be escalated and I’d hear back within 2 days. A week later nothing. I had to reach out again, at which time they told me to start over from step 1. I told them forget it, I’d be closing my accounts.
PNC - 1 star
I went to the Bailey Road location to close my accounts. The teller told me to wait in my car and they’d call me when they were ready. Meanwhile two people who came in the branch AFTER me were waiting inside. I refused and was helped much sooner, imagine that.
The woman who helped me was able to close 2 of my 3 accounts. The third account had an unsettled disputed charge (they don’t officially settle for 90 days) so it couldn’t be officially closed until April 20th. We filled everything out and she put it on her calendar to close at that time. Unfortunately on April 28th, I had to email them to remind them, since it still was not closed.
Seems like a trend with PNC. If you need help, be prepared to have to follow up a bunch of times to make sure they actually follow through.
This Branch - 2 stars
SL
Sue Lasater
Aug 25, 2018
1.0
Called to ask a question. Rep was short and unfriendly. Made me feel stupid
JG
Jason Gaitanopoulos
Dec 26, 2016
5.0
The ladies are always warm and friendly. Keep up the great work.
What are the regular business hours of PNC Bank in Thorndale, PA?
PNC Bank in Thorndale is open Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. The branch is closed on Sundays.
Does PNC Bank in Thorndale offer drive-through banking services?
No, this PNC Bank location does not have drive-through banking services.
What services can I find at PNC Bank in Thorndale?
Services include change orders, ATM access, cashier's checks, safe deposit boxes, wire transfers, loans specialists, and cashing non-customer checks. The branch also has handicapped access.
Can I schedule an appointment with PNC Bank in Thorndale?
Yes, appointments can be scheduled online via PNC's appointment setting page or through their mobile app.
What types of accounts and products does PNC Bank offer?
PNC offers checking, savings, credit cards, auto loans, home equity loans, mortgage products, and investment services.
Is PNC Bank accessible for customers with disabilities?
Yes, this PNC Bank location has wheelchair accessible entrances and parking, as well as handicapped access inside the branch.
What nearby public transportation option can help me get to PNC Bank in Thorndale?
The SEPTA R5-Thorndale station is nearby, making it easy for customers to reach PNC Bank via public transit.
Are there dining options near PNC Bank in Thorndale for before or after my visit?
Yes, nearby dining options include Domino's Pizza, Kaanchi Indian Cuisine, Manam's Bistro, and Wawa convenience store with coffee and delicatessen services.
What local services near PNC Bank can assist with real estate or property management?
Nearby you can find Apto Real Estate Group and Apto Rentals which provide real estate services and property management assistance.
Where can I find nearby ATMs or other banking services close to PNC Bank in Thorndale?
Nearby options include additional PNC ATMs, Citadel Bank and ATM, and the Bitcoin Depot ATM for cryptocurrency transactions.
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