PNC Bank

Reviews

• CF

  Connor Favilla

  Oct 18, 2025
  1.0
  I have managed 2 Fortune 25 Sales Organizations in my 35 Career in Corporate America. I am here to tell you that this Thorndale Branch is a poorly run business. I have been in this Branch when I was the only customer in the Branch with nobody helping me and meanwhile, there were 4 PNC employees sitting around their offices or cubicles. Moreover, I have also been in this Branch with a line of 5 customers and guess what? 1 Teller was available and 3 other PNC employees were in their Cubicles with no customers. What did I do? After seeing this PNC operation, I went next door to The Citadel Credit Union Bank. OMG. The people at the Citadel Bank were jumping out of their chairs to help every customer who came through the door. I was absolutely shocked. Guess what I did?
• YS

  Yvonne Sweeney

  Jun 17, 2023
  2.0
  Regularly, on a Saturday they only have two people working in the entire bank and the air conditioner isn’t on so it’s always stuffy and stifling hot.
• DS

  Dennis Stingel

  Apr 28, 2021
  2.0
  I was a PNC customer for about 3 years, didn’t have any issues and was generally pretty happy. When I did eventually have an issue I called and was told it was being taken care of within 10 days. When two weeks passed and it wasn’t taken care of I reached out again. I was told that they had nothing on record. I provided the date, time and length of the phone call and asked they double check. They told me it would be escalated and I’d hear back within 2 days. A week later nothing. I had to reach out again, at which time they told me to start over from step 1. I told them forget it, I’d be closing my accounts. PNC - 1 star I went to the Bailey Road location to close my accounts. The teller told me to wait in my car and they’d call me when they were ready. Meanwhile two people who came in the branch AFTER me were waiting inside. I refused and was helped much sooner, imagine that. The woman who helped me was able to close 2 of my 3 accounts. The third account had an unsettled disputed charge (they don’t officially settle for 90 days) so it couldn’t be officially closed until April 20th. We filled everything out and she put it on her calendar to close at that time. Unfortunately on April 28th, I had to email them to remind them, since it still was not closed. Seems like a trend with PNC. If you need help, be prepared to have to follow up a bunch of times to make sure they actually follow through. This Branch - 2 stars
• SL

  Sue Lasater

  Aug 25, 2018
  1.0
  Called to ask a question. Rep was short and unfriendly. Made me feel stupid
• JG

  Jason Gaitanopoulos

  Dec 26, 2016
  5.0
  The ladies are always warm and friendly. Keep up the great work.

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