PNC Bank

Reviews

• DT

  Dakota Trimpey

  Jul 26, 2025
  1.0
  Worst experience ever… we made an appointment for 2:15 we arrived at 2 pm. The asst. branch manager checked all my papers when I walked in and told me I had everything I needed. We were told to sit. Not until 2:53 did we get called back only to be told sorry the paper you have doesn’t have a seal my bad. Not only did she become unprofessional and just walked away but had no insight. And the dude who was helping us knew she was wrong and didn’t even try to make it work. I’ll be taking my $100k check to another institution. What a joke and waste of time. I’ll be contacting cooperate to address this further.
• JN

  Jasur Nurullayev

  Jul 10, 2025
  1.0
  Worst Banking Experience – Deeply Regret Choosing PNC This has been the most disappointing and frustrating banking experience I’ve ever had. I opened a Secured Credit Card in February, hoping to build my credit. It’s now JULY, and I still have NO FICO score. Six months have passed — and NOTHING. No updates, no results, no guidance. This bank makes something that should be simple, incredibly confusing and slow. Even worse, I’ve been dealing with two fake transactions on my account for the past four days. I’ve called, submitted forms, followed every instruction — and still, no refund, no help, no solution. Their website is useless, and the customer service is one of the worst I’ve ever dealt with. You wait forever just to be told to call another number or check back later. No one takes ownership. No one cares. The mobile app is a mess — confusing layout, unclear steps, and missing functionality. It’s as if this bank doesn’t want you to fix anything or even understand what’s happening with your own money. PNC claims to offer protection and support — but that’s just marketing. In reality, you’re on your own when things go wrong. I’m done. I strongly warn others to stay away from PNC Bank. There are much better banks out there that value your time, your money, and your trust. PNC has failed me in every possible way.
• CB

  Chris B.

  Oct 1, 2018
  5.0
  Great branch, however can be overburdened with a rush of customers due to its location. Staff is friendly and attentive, you are immediately greeted when walking in the door and asked how you can be assisted. Robyn was great helping me change my account needs recently, made me aware of new services (as required) but was not pushy as some representatives can be (typically making for a bad experience). Simply plan ahead for extra time, have a little patience, and you'll be fine visiting this branch.
• DB

  Dorin Bozga

  Feb 6, 2017
  1.0
  This location is always "busy"; I use this location for my business and personal needs because it's the closest bank, but boy, do I pay a price waiting in lines hours every week! This week I dared to use their drive thru for my deposits and I got reprimanded for doing so and invited inside to the same long lines. This location excels in having 2 greeters when the lines are thru the doors or sending people on break during rush hours! I do not feel WELCOMED TO PNC! Coming inside waiting, while bankers are having lunch, is not my definition of a productive day

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