PNC Bank

Reviews

• MM

  mike money

  6 days ago
  1.0
  Had PNC years ago came in to open an account and have been waiting for almost 30 minutes with ZERO names being called and 3 people in front of me and the bank is EMPTY!!...going to give it 10 min more then I'm going to start an account with Bank of America UPDATE it is almost an hour later and I STILL waiting this is a JOKE they have 1 person in the back working in customer service!!..the only reason I came here was the close proximity to my home which is around the corner but this is RIDICULOUS for a financial institution..I NEVER waited this long at TD bank...I happened to look back this bank is FILTHY!!...Dusty window sills and trash where is the cleaning people for dust to accumulate in a common area! Update...I was finally called at the PNC on tabor rd and asked how soon would I receive a debit card and if I could tap my phone using a virtual card with the atm(which is one of the reasons I chose pnc) and the customer service rep told me that wasn't a possibility even though the atm has a section to tap your phone ..he told me that would have to ORDER the debit card and it would take a few DAYS...my next response was is there a branch that prints the atm cards on location and he told me they did it at the PNC on 5900 broad st. I arrived at the PNC on 5900 broad st and was IMMEDIATELY greeted and told someone would be right with me... instantly the opposite of the over an hour wait time * just experienced at the tabor rd PNC...I was helped by Lisa and she was AMAZING!!!..... explained the different accounts CLEARLY and in INCREDIBLE detail...she was also very empathetic about my prior experience and actually completed my sign up with the ultimate efficiency while explaining the steps as she went along....she then walked me to the teller and ran me through the process of depositing my money at the teller(something I already knew how to do but she explained it so clearly I was like a pupil in a classroom. Lisa also let me know that I could make an appointment through the mobile banking app if I ever needed to use customer service again....the staff at the PNC at 5900 broad st are ALL STARS and they helped reinforce my decision to give PNC another try. Even though the tabor rd branch is around the corner from my home I will be ONLY using the PNC on 5900 broad st. Thank you Lisa and staff you guys are AMAZING!!
• JP

  Jerica Portalatin

  Sep 23, 2025
  1.0
  This is the worst PNC Bank Branch ever . Worst service. Tellers takes for ever with each client. The rest of employees dont mind you been waiting for 30 mins they just dont care . Employees always talking and laughing between them and dont take care of people. This branch should be closed.
• TT

  Taryn Thompson

  Jul 22, 2025
  5.0
  Isaiah was a phenomenal help. It reminded me of going to the branch with my grandmother when I was younger. Despite the years Isaiah showcased that this PNC branch still provides and maintains the same personable, friendly, warm welcome experience you expect to get most places but unfortunately don’t. On two separate occasions he ensured that I received the help I needed with the bonds I brought in, even remembering me the second time. Each time a seamless process while maintaining a conversation and smile. Having gone intentionally the second time to ensure I’d have his help, I can say that Isaiah is what anyone could hope to encounter when getting their banking needs serviced. Will make the trip more often to this location when needed thanks to his service!
• KH

  Konnget Hout

  Feb 14, 2022
  1.0
  The girls who work in the front desk are rude and not taking care of customers. My house is near there but I rarely get in that branch. Poor customers service.

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