First National Bank

Reviews

• MB

  Missi B

  Feb 14, 2025
  5.0
  Great staff and excellent fraud dept! I was with PNC for a long time....until they missed 28 fraudulent transactions in 1 day and I was not notified. I had 1 with FNB and my card was immediately shut down until resolved. Thank you FNB.
• HS

  hunter shawl

  May 17, 2024
  5.0
  I have been with this bank since I’ve been 15. I moved to Florida 4 years ago and I’m still with them. Nicole sprung is a great employee she has worked there for a long time and is so helpful and sweet.
• BH

  Bill Hall

  Sep 19, 2023
  2.0
  Made a mobile deposit on Friday, September 8th. The check cleared on Saturday, September 9th. Monday, September 11th, I woke up to a negative balance for the exact amount my mobile deposit was for. Called my nearest branch to investigate, and no one could give me a straight answer. Called corporate and found that my PAYCHECK was labeled "fraudulent." How this occurred is beyond my understanding, especially when you can clearly see the employers routing number at the bottom of the check?? Asked to get in touch with the fraud team that operates out of Farrell, PA. According to agent Cody at the corporate office, you can't call the fraud team directly. I was told they can only be reached via email...ridiculous. The following week, after getting no call-back from corporate or the fraud team, I reached out to another branch to see if I'd get a different response. Teller Nicole picks up and does her due diligence to correct my account. She was very polite, professional, and understanding of my situation. She reached out to HR at my place of employment and worked with them to unfreeze my account. She's the whole reason you're getting 2/5 stars. Unfortunately, at that point, it was too little too late. Although Nicole was amazing and helped me through my tribulation, they offered me no additional compensation for the MAJOR INCONVENIENCE they had caused me. They canceled my debit card without my acknowledgment too. So my child had to go without, while my account sat in limbo for 5-7 days before being corrected by Nicole. All I asked for was an additional $200 to barely cover a weeks worth of groceries for my child, to no avail. As a result, I'll be switching banks come the end of the week. Make sure your branches and offices are uniform. I shouldn't be told one thing by one branch, lied to by corporate (cause obviously someone was able to CALL your fraud team), and told something completely different from another branch. Good way to lose a customer...and I was branching with you for well over a decade. A decade too long.
• MC

  Mike Cordaro

  Aug 26, 2022
  1.0
  Refused to accept my properly endorsed check. First Federal of Greene County and Somerset Trust are the only local banks I would recommend.

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