PNC Bank

Reviews

• BM

  Ben Miller

  Sep 30, 2025
  1.0
  This place is mismanaged. From corporate policy to customer service is horrible. The staff at this particular location are horrible to work with.
• LM

  Laura Maring

  Sep 22, 2025
  1.0
  always so many issues w this bank and their inabilities
• TD

  Tanner Deysher

  Jun 11, 2025
  5.0
  I had to file a dispute after my card was compromised and was being used in transactions all over the country. After my local branch told me that I would have to make an appointment and wait a week, I called this location, and they said that they were busy but would make sure to see me as soon as I could get there to cancel my card, get a new one, and start the dispute process. This ended up taking quite a few attempts as it appeared that the chip on my card had been used at these locations, and therefore the higher powers at PNC had determined that I must have been present and had done the transactions myself. Alexis and Kacey at this location took the time to look at the transactions and determine that there was no way that I could have been in Texas buying a gift card and then in Ohio buying a gift card twenty minutes later. As the higher powers would seem to see that the chip was used and write it off as a legitimate transaction, Kacey and Alexis had to keep filing disputes and working whatever magic they did to get somebody to look actually look at it and use logic as we had. They checked on the status of my disputes every day and called me any time there was any sort of update whether it be that it was denied and that they were going to have to tweak their approach and try the dispute again or that several of the disputes at a time were being refunded. Through what I would describe as their indomitable diligence, Kacey and Alexis were able to recover all of my money, even inviting me back to the branch to go over every transaction and make sure it was all accounted for. I've never left a review for anything before so hopefully someone can get through my essay ad see that they truly went way more above and beyond than I expected or even thought was possible.
• AA

  Allen

  Mar 29, 2024
  3.0
  YoU call them for help and they will pass u along to the web site.Thank you for your time and Customer service not

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