I have had nothing but positive experiences with PNC. Customer Service is great when you have to call. Very helpful and professional.
MV
Misee Vang
Aug 7, 2025
1.0
I can see why this place gets such low ratings. We went in to get help to pay off the rest of our mortgage. The bank teller says he needs to see ID, so I repeat we’re paying the rest of our mortgage trying to indicate we need to talk to a banker and not a bank teller. He then makes a snarky comment saying “well i need your ID to look up your information.” Then proceeds to look up the info, ask his coworker for clarification that they (the bank teller) can’t print off a payoff statement. So after wasting our time he sends us to a banker. This banker doesn’t walk us through any steps, gets a fax of our payoff statement that doesn’t even have the address of where to mail things or wiring information and goes back to her desk. The whole experience was so ridiculous. Please get these people retrained.
AB
Andrea Bodnari
Jun 21, 2025
1.0
Always too busy to assist customers. 1 banker who can’t meet ever. Schedule an appointment weeks out while the desk employees stare at you assisting no one. The hours of the bank keep anyone working a standard 8-4 from accessing any assistance. A grueling experience at every visit.
GC
GC C
Jan 15, 2024
1.0
Zero stars was not an option so it’s 1 star. Security at this company is beyond garbage. My account got hacked, over a course of 13 months & this bank specified they were not going to do anything about the fraudulent charges, knowing that they were not authorized. Again, they specified they were aware the charges were not me but refused to refund my money back. Thousands of dollars lost due to incompetence at pnc. If zero stars were an option that would be the one. Don’t go here, don’t recommend it, get a different bank. You’d be better off just keeping cash instead of going to any pnc. This place is a joke.
CR
Carla Reed
Mar 22, 2022
5.0
Needed help with something that they didn't have to help me with. They were just great & helped me solve my problem. This is the kind of bank that you want to deal with.
What are the regular business hours of PNC Bank in Ephrata?
PNC Bank in Ephrata is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank in Ephrata offer drive-through banking services?
Yes, PNC Bank in Ephrata has a drive-through service available Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM.
What banking products and services does PNC Bank in Ephrata offer?
PNC Bank offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage, and investment services.
Is PNC Bank in Ephrata accessible for customers with disabilities?
Yes, the bank has wheelchair accessible entrances and parking as well as handicapped access.
How can I schedule an appointment at PNC Bank in Ephrata?
You can schedule an appointment online via PNC Bank's appointment-setting page, accessible through their website or the Apple Schedule app link.
What is the contact phone number for PNC Bank in Ephrata?
You can reach PNC Bank in Ephrata by phone at +1 717-733-7937 or toll-free at +1 888-762-2265.
What nearby dining options are available around PNC Bank in Ephrata?
Nearby dining options include Viva México Tacos food truck, The Pizza House, A&W Restaurant, Paisarico Argentine restaurant, KFC, Evergreen Diner, Ephrata Plaza Diner, Burger King, The Deck bar, and Dutchmaid Deck restaurant and bar, all within walking or short driving distance.
Are there any nearby medical or dental facilities near PNC Bank in Ephrata?
Yes, close to the bank are Harmony Dental Assisting School, WellSpan Family Medicine - Trout Run, Harvest Dental, and Internal Medicine Associates which provide medical and dental services.
What nearby automotive services can customers find near PNC Bank in Ephrata?
Nearby automotive services include Apex Auto Exchange used car dealership, H & F Tire Service for tire and auto repairs, Sion Auto Sales, and Martir hand wash and repairs. There is also a U-Haul Neighborhood Dealer offering truck rentals.
Does PNC Bank in Ephrata provide digital banking apps for customers?
Yes, PNC Bank offers mobile banking apps available on iOS through the Apple App Store and on Android via Google Play Store for convenient account management.