PNC Bank

3.3
34 reviews
PNC Bank Logo. Brilliantly Boring Since 1865

About

BankATM
We’ll keep your money boring so your life doesn’t have to be. PNC Bank. Brilliantly Boring since 1865

Details

  • Requires appointmentNot available
  • Drive-throughAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

PNC Bank
280 N Reading Rd, Ephrata, PA
17522, United States

Hours

Reviews

3.3
34 reviews
5 stars
18
4 stars
1
3 stars
0
2 stars
2
1 star
13
  • JM
    Jason Montijo
    Aug 22, 2025
    5.0
    I have had nothing but positive experiences with PNC. Customer Service is great when you have to call. Very helpful and professional.
  • MV
    Misee Vang
    Aug 7, 2025
    1.0
    I can see why this place gets such low ratings. We went in to get help to pay off the rest of our mortgage. The bank teller says he needs to see ID, so I repeat we’re paying the rest of our mortgage trying to indicate we need to talk to a banker and not a bank teller. He then makes a snarky comment saying “well i need your ID to look up your information.” Then proceeds to look up the info, ask his coworker for clarification that they (the bank teller) can’t print off a payoff statement. So after wasting our time he sends us to a banker. This banker doesn’t walk us through any steps, gets a fax of our payoff statement that doesn’t even have the address of where to mail things or wiring information and goes back to her desk. The whole experience was so ridiculous. Please get these people retrained.
  • AB
    Andrea Bodnari
    Jun 21, 2025
    1.0
    Always too busy to assist customers. 1 banker who can’t meet ever. Schedule an appointment weeks out while the desk employees stare at you assisting no one. The hours of the bank keep anyone working a standard 8-4 from accessing any assistance. A grueling experience at every visit.
  • GC
    GC C
    Jan 15, 2024
    1.0
    Zero stars was not an option so it’s 1 star. Security at this company is beyond garbage. My account got hacked, over a course of 13 months & this bank specified they were not going to do anything about the fraudulent charges, knowing that they were not authorized. Again, they specified they were aware the charges were not me but refused to refund my money back. Thousands of dollars lost due to incompetence at pnc. If zero stars were an option that would be the one. Don’t go here, don’t recommend it, get a different bank. You’d be better off just keeping cash instead of going to any pnc. This place is a joke.
  • CR
    Carla Reed
    Mar 22, 2022
    5.0
    Needed help with something that they didn't have to help me with. They were just great & helped me solve my problem. This is the kind of bank that you want to deal with.

Frequently Asked Questions About PNC Bank

What are the regular business hours of PNC Bank in Ephrata?

PNC Bank in Ephrata is open Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.

Does PNC Bank in Ephrata offer drive-through banking services?

Yes, PNC Bank in Ephrata has a drive-through service available Monday through Friday from 9:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM.