PNC Bank

Reviews

• LS

  Lani Satalof

  3 days ago
  5.0
  Exceptional service, exceptionally competent emoloyees (previous branch i visited was not competent) and great at handling autistic people.
• JG

  Jose Gandulla

  Feb 21, 2019
  1.0
  I enjoy PNC and the company as a whole but my experience at this branch was very undesirable. I stopped by the branch because I only needed one check. Their greeted escorted me to an individual named Andrew who was to take care of it. He asked if I wanted to order checks and I thanked him but declined.Asking to order a book of check was expected. What was not expected was what happened afterward. He left his cubicle to grab the check and when he came back he closed the door to his cubicle and began to ask about my account in detail and make comments on them. This was unexpected. He then began his “up sell” process trying to sell me a savings account (no thanks I already have one with PNC..guess he didn’t know that) then he tried product after produc from credit cards to mortgages and I’m like “how does asking for one check equivocate the necessity of those products?” He never bothered to ask about what I wanted. He then began his littany of the typical upsell process . If he was trying to sell he did a poor job. Throwing products at a consumer to see what sticks is not how you sell. Finding out what the customer needs are through a consultative approach, and matching those needs with a PNC product is how you sell. After 5 minutes I realized he wasn’t going to stop so I told him that’s it for me thanked him for his time and left.PNC corporate if you want to sell the right way Stop having your reps throw products down a consumer’s throat before you turn into Wells Fargo.
• JS

  Joe S

  May 20, 2016
  5.0
  I agree, Dipty is very attentive and always willing to help. She's never too busy to say hello and always has a smile.

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