PNC Bank

Reviews

• NM

  Nick Myers

  Apr 24, 2025
  1.0
  Terrible customer service. Sat at the drive through for 20 minutes with no help and they helped the other lane with people who got here after me. Had to go inside on crutches to get my transaction done. Then had to stand there on crutches for 20 minutes while 3 tellers helped 2 total people in that time frame. Not the first time. Bank with Huntington instead.
• AJ

  Abdi Jama

  Jul 18, 2024
  1.0
  This is the Worest customer service I have ever seen
• RD

  Ryan Detrick

  Aug 12, 2023
  1.0
  Avoid this bank! My Mom died in April and on May 3 we asked for old statements. More than three months later we still don't have them. We've asked repeatedly and we keep getting the run around. If you ever wondered why you should avoid a small regional bank and just go to a larger bank, this is why. Something that should have been done in a quick emailed PDF the day we asked has taken months with no resolution in sight. They don't have old records on PDF and have to print them off, but apparently don't care to do so in a timely manner. It is 2023, how in the world don't they have all recent statements saved on PDFs somewhere? My family used this bank for years and it has been so frustrating and disappointing this is how they treat their customers. Extremely disappointed in this whole experience and the incredible lack of empathy shown by this 'bank'. I can only hope someone sees this at the bank and takes the 10 minutes needed to just get us the statements we need to get my Mom's estate in good order.
• KR

  Kolton Rice

  Sep 1, 2021
  5.0
  Sophia and Cindy helped me to set up some accounts and made it a BREEZE! They even labeled the individual cards with the corresponding account. Always an outstanding and personal experience

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