So disappointed. I waited in the lobby for over 30 minutes today without ever being acknowledged by any bank staff. Not a smile. Not a “be right with you”. Not a “sorry no one is available right now”. Not a “sorry for the wait”. Not one of the four managers (or two tellers) that were there even made eye contact with me. They walked past several times and just ignored me. A devoted PNC customer for over two decades, I remember when you were greeted at the door by a friendly PNC employee and asked “how can can we assist you today?”. I used to rave about PNC customer service. Now it seems you’re not even noticed when you’re right under their nose.
JW
Jeff Warneck
Sep 8, 2025
1.0
You should really focus on customer service. Maybe start off by smiling, and being friendly and helpful
The lady acted like I was bothering her. I really felt like she was going out of her way to make things hard on me. All because I didn't have a debit card.
A world of difference between this branch and the local branch here in Toledo.
CD
Cristi DDR
Aug 22, 2025
5.0
Great service from Alexander and Stephanie
CS
Christopher Schmitt
Jun 17, 2025
5.0
Kelci is phenomenal! She helped me with a multi-deposit transaction in record time—just when I needed quick service! She is the best!
EE
Emil
Jun 14, 2025
5.0
This is a great PNC. I went here and was immensely satisfied with my experience due to their helpfulness and efficiency. When I needed to conduct a wire transfer from my First National Bank account to my PNC account, First National Bank required a printed or emailed document with my routing number, account number, name, and banking information for PNC, which most banks typically do not. When I explained this to someone at this branch, they went out of their way to type a custom document for me, enabling me to complete this wire transfer. PNC in general also has great banking products, with the virtual wallet being a great tool to easily organize money into checking or saving accounts and budgeting it for different categories. I gave this PNC branch five stars because of its exemplary service. However, it’s parking layout is rather inconvenient.
What are the main banking services offered at PNC Bank in Sandusky?
The PNC Bank branch in Sandusky offers services including checking and savings accounts, online banking, bill pay, credit cards, auto loans, home equity loans, mortgages, and investments.
What are the operating hours of the PNC Bank branch on Milan Road?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does the PNC Bank branch at 3902 Milan Rd have drive-through banking services?
No, this PNC Bank location does not have drive-through banking services.
Is the PNC Bank branch in Sandusky wheelchair accessible?
Yes, the branch offers wheelchair accessible entrances and parking to accommodate customers with disabilities.
Are appointments required for banking services at the PNC Bank Milan Road location?
No, appointments are not required; however, you can schedule one if you prefer via their online appointment system.
What special services are provided by PNC Bank at the Milan Road branch?
The branch offers instant debit card availability, notary and medallion services (appointment needed), cashier’s checks, safe deposit boxes, wire transfers, loans specialist assistance, and cashing of non-customer checks.
Which restaurants can I visit near PNC Bank in Sandusky?
Nearby dining options include Arby's, Burger King, Red Lobster, and Starbucks, great for grabbing a quick bite or coffee before or after your bank visit.
Are there any automotive services near PNC Bank at 3902 Milan Rd?
Yes, several automotive businesses such as Kasper Scion used car dealer, Firelands Toyota, Firelands Auto Group, and Cruz’s Automotive are nearby for your automotive and repair needs.
Can I find pet-related services close to PNC Bank in Sandusky?
Yes, nearby pet services include VIP PetCare and Pet Supplies Plus Sandusky for grooming, supplies, and other pet care needs.
How can the nearby Gordon Food Service Store help during my visit to PNC Bank?
The Gordon Food Service Store nearby offers grocery, supermarket, and bakery items, making it convenient to shop for essentials before or after your banking needs.