My wife has an account here I have total access to this account and yet they wouldn’t trade some $20 bills for change. Bad customer service. Get an account at Farmers just down the road.
AW
Alan Wilson
Jul 31, 2024
1.0
Horrible customer "service" at the PNC-Orrville bank today. My intention was to initiate a wire transfer service to another bank. I had called PNC Corporate earlier to inquire if I could complete this over the phone. I was told that it was possible but would take longer. They suggested visiting the branch bank where the forms could be initiated. After I arrived at the bank I was told "no, no, no"... we do not have the forms for initiating a wire transfer and cannot help you. I explained that I had called corporate and was advised to visit the branch. The female was rude, and offensive at times. She said that I was told wrongly. I said it is not my problem if a PNC employee did not know how to do her job. To which the Orrville bank employee stated, "well I know how to do my job". I calmly but firmly told the Orrville employee that the transfer would be made today as corporate advised. She then went to get her bank branch manager and told her, "he isn't happy with me". I will give the branch manager more credit for being cooperative and assuring the wire transfer was completed. However, in this employee's office was a sign that showed how much she valued "SARCASM". Can you believe this is a good business model, I enjoy sarcasm? Unbelievable... these people handle YOUR money and then give you a difficult time, arguing between corporate and blaming the customer! I should've immediately cancelled all my PNC accounts on the spot. In my hometown, PNC closed it's bank without even an ATM remaining, diverted its customers to branch banks 5 and 10 miles away from my community and to boot, closed the branch bank located 5 miles away! As stated, the transfers occurred but not without much frustration and upset. The only satisfaction that I received today was knowing that I regained control of my money. Someone (or organization) needs remedial help in customer relations and service.
PW
Paul Walker
Sep 10, 2023
1.0
ATM ate my debit card. They dodged my questions when I asked about being charged for the replacement card and then charged me.
TS
Tammy Sipple
Feb 13, 2022
5.0
Always a friendly atmosphere and customer relations are great!!
What are the regular business hours of PNC Bank in Orrville, OH?
PNC Bank in Orrville, OH is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Does PNC Bank offer drive-through services at the Orrville location?
Yes, PNC Bank in Orrville has drive-through services available Monday through Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM.
What types of banking products does PNC Bank offer at this location?
This PNC Bank location offers checking, savings, online banking, bill pay, credit cards, auto loans, home equity, mortgage services, and investments.
What services can I find at the PNC Bank branch in Orrville?
Services available include instant debit card availability, WiFi, change orders, ATM access, cashier’s checks, notary services by appointment, safe deposit boxes, wire transfers, handicapped access, loan specialists, and cash for non-customer checks.
Is PNC Bank in Orrville accessible for individuals with disabilities?
Yes, PNC Bank in Orrville offers wheelchair accessible entrances and parking, as well as handicapped access throughout the branch.
How can I schedule an appointment at the Orrville PNC Bank branch?
You can schedule an appointment online through PNC's scheduling link for this branch or via their mobile app.
What is the address and contact number for PNC Bank in Orrville?
The address is 101 W Market St, Orrville, OH 44667. The main phone number is +1 330-683-3055.
What nearby dining options are available around PNC Bank in Orrville?
Nearby restaurants include Mrs J's American Restaurant and Cafe, Ming Hing Chinese Restaurant, and Michael's Bakery, offering a variety of dining and bakery options convenient for customers visiting PNC Bank.
Are there other financial institutions near PNC Bank in Orrville?
Yes, several banks and financial services are nearby including First National Bank, Wayne County Community Federal Credit Union, and Edward Jones Financial Advisors with Loni N Weaver and Kim Cowgill, AAMS®.
What shopping and gift shops can I visit near PNC Bank in Orrville?
Nearby shopping spots include The Bouquet Shop for party supplies and flowers, Salt and Honey boutique and flower shop, Audreys Attic gift shop, Christian Homestead Custom Order Bookstore, and The Faithful Little Cupcake bakery.