I am very disappointed by the rude customer service I received on 2 occasions. Recently on 04/01/2026(not an April fools joke), I needed to change my PIN for my checking account. I was asked to take a seat and wait. After about 20 minutes, I asked the staff kindly if maybe they forgot about me. Several staff members responded to my question in a very condescending and humiliating tone. This was not the first time I have been treated in this manner. The customer service is horrible and disrespectful. I am strongly considering leaving this bank.
HS
Harlee Smith
Mar 18, 2026
1.0
Sabrina had the worst customer service skills. I will most likely withdrawal my funds and bank elsewhere due to her lack of communication skills and overall demeanor. Every opinion I expressed she pushed back and spoke over me, she was argumentative, confrontational and completely impossible to conduct any business with. I am incredibly disappointed in this experience and her lack of people skills. You never know what people are going through and you really should offer people kindness not judgment and aggression. Awful. 😔
AS
Andy Scarth
Jan 21, 2026
5.0
Great for my father.
LW
Lizzett Wetzstein
Dec 26, 2025
5.0
Always friendly and clean, love this location!
LW
Local Watchdog
Dec 9, 2025
5.0
Dairy-friendly very courteous took care of all my needs
What are the operating hours of the PNC Bank branch at 3077 Princeton Rd, Fairfield?
PNC Bank is open Monday to Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM, and closed on Sundays.
Does the PNC Bank branch offer drive-through service?
Yes, the PNC Bank branch has drive-through hours from 9 AM to 6 PM Monday through Friday and 9 AM to 1 PM on Saturdays.
What banking products are available at PNC Bank in Fairfield?
The branch offers Checking, Savings, Online Banking, Bill Pay, Credit Cards, Auto Loans, Home Equity, Mortgage, and Investments.
Does PNC Bank provide any on-site services that require an appointment?
Some services like Medallion and Notary services require customers to call and schedule an appointment. Other services do not require appointments.
Is the PNC Bank branch accessible for customers with disabilities?
Yes, the branch has wheelchair accessible entrance and parking, as well as drive-through services to accommodate customers with disabilities.
Can I schedule an appointment online for banking services at PNC Bank?
Yes, you can schedule an appointment online through PNC's scheduling app or the branch appointment website.
What nearby dining options are available around PNC Bank at 3077 Princeton Rd?
Nearby restaurants include Arby's, Frisch's Big Boy, First Watch (breakfast/brunch), Culver's, Raising Cane's Chicken Fingers, La Cazuela Mexican Grill & Bar, Timmy's Wok, Subway, La Pinata, and Buffalo Wild Wings.
Are there any other banks or financial services near the PNC Bank branch?
Yes, there is another PNC ATM location and a Fifth Third Bank branch nearby for additional banking services and ATM access.
What nearby retail stores can customers visit when at PNC Bank?
Nearby retail stores include Vans and Famous Footwear for shoes, Hobby Lobby for arts and crafts, and mobile phone stores like Sprint Store and T-Mobile.
What services does PNC Bank offer to help with financial management?
PNC Bank offers branded services such as Virtual Wallet, Checkready, Home HQ, Cash Flow Insights, Wealth Insights, and Zelle for comprehensive financial management.
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